Sep 02, 2026
The company was also incredibly flexible
The company was also incredibly flexible when I needed to reschedule and adjust my move time. Throughout the process, they kept me informed with reminder notifications and confirmation calls, which made everything much less stressful. On moving day, the crew called ahead to let me know when they were on the way and arrived exactly when expected. The movers themselves were outstanding. They came prepared with dollies, moving blankets, and wrapping materials, and they took great care to protect my belongings. What impressed me most was how fast they worked while still being extremely careful with every item. Even things I hadn't wrapped myself were properly protected before being moved. Communication didn't stop once the truck was loaded. During unloading, they continually checked with me to make sure items were being placed where I wanted them and were happy to accommodate requests. They made the entire process efficient and stress-free. The payment process was simple, the final cost was exactly within the range I was quoted, and the service was worth every penny.
Mar 04, 2026
Had an excellent experience with Cross Country Movers!!
Had an excellent experience with Cross Country Movers!! They assisted me in moving my elderly parents with ease. From the booking with Doris, the special attention from Chris Sherman, and the hustle, care and friendly service from all of Martin, Andrew, Senal and Theodore, it couldn’t have gone any better. They worked incredibly hard and were so patient, respectful and compassionate. Thank you for making what was otherwise a very big challenge into a happy beginning for my parents in their new home.
Jun 27, 2025
Excellent bargain
Moving amid a heat wave made me nervous about the weather. The crew kept everything going well even though they worked in shifts and brought water bottles.
Jul 21, 2026
They handled everything with care,
They handled everything with care, communicated clearly throughout the day, and worked efficiently without rushing. If you are looking for a reliable moving company in Phoenix for residential moving, packing services, apartment moves, or long-distance moving, I highly recommend them. It’s hard to find movers who are both professional and genuinely caring, but this team delivered on both. We would absolutely use them again for future moves.
Sep 12, 2025
Poor estimate and poor communication
My rugs were rolled up without any protection, and now they have weird creases and some grease stains. I’m not sure if they dragged them through the street, but it sure looks like it.
Feb 11, 2026
HIghly recommended!
They moved fast, they were careful, and very courteous. Furthermore, when we opened the boxes that had been stored for two years we found no damage. The original crew from two years ago packed everything very well! HIghly recommended!
Oct 23, 2023
If I could do zero star I would
They do not properly take care of your items. Most of your stuff will be broken, stolen, or just downright filthy. Please go use someone else if you actually want to get your stuff as is. Then when you try to get a claim for your items they give you the run around. They subcontract out so there’s no communication or any accountability.
Jul 03, 2025
I strongly recommend their services.
As artists, my husband and I decorated our home with ceramics, sculptures, and paintings. The crew treated every item as if it were a museum artifact. They provided bubble wrap and special containers, safeguarding our masterpiece. With their help, we rehung a work that required four hands in the studio. Excellent service.
Jan 27, 2026
Thank you!
We appreciated getting the follow-up confirmation from Shannon. On move day, John, Josh and Jenna were wonderful! They were so thoughtful and polite and efficient! We couldn’t have asked for better service. They were a joy to work with and took great care of our belongings. Thank you!
Mar 02, 2025
Useless
When I called to complain about the issues, the customer service team was rude and dismissive. They talked over me, refused to let me explain the situation, and basically told me there was nothing they could do. I’ve never dealt with such poor service.
