Jul 29, 2025
Long distance move from NJ to TN
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Jan 18, 2026
Highly recommended moving company.
Cross Country Movers helped me move from SF to LA and were excellent. They were timely and very accommodating and made sure that everything was packed carefully. Even when I needed the drop off time to be delayed, they were able to adjust their schedule to meet mine. The movers were also very nice. Highly recommended moving company.
Apr 06, 2026
This was a top tier experience from day 1
This was a top tier experience from day 1! I STRONGLY RECOMMEND Cross Country Movers and HIGHLY recommend my crew. Thank you Davey, Kedrick, and Jeremiah for making an otherwise stressful experience enjoyable! Hope you each have a very happy Thanksgiving!
May 24, 2026
Would most certainly recommend to anyone.
I didn’t get the name of the two movers but they moved everything with efficiency and speed, from loading to unloading, everything was as smooth as possible. Would most certainly recommend to anyone.
Feb 11, 2026
If you’re moving use them!!
This moving company is the BEST! Very friendly and super helpful right from the start. Moving day went great! No problems. The 3 guys that came to move were fast. I have one more move in a couple of months and will be using them again without a doubt. If you’re moving use them!!
Dec 24, 2024
they handled everything very well.
Maxwell and Anderson were excellent! They accommodated my last-minute move without any issues. They are a huge help all around and provide wonderful customer service! This company has provided me with dependable, competent service for the past two years.
Apr 15, 2025
Best Move Ever, Not Kidding.
We had to relocate our small business over a weekend to avoid disrupting operations. And their movers came to our rescue! They packed, transported, and set up all our office furniture and computers in less time than we thought. By the next morning, we were ready to work without skipping a beat. Many thanks!
Mar 29, 2025
Unforgettable Experience
The entire experience was first-rate. The movers were so well-organised and meticulous with their packaging that the whole operation went off without a hitch.
Jun 14, 2026
From start to finish, 5 stars.
From start to finish, 5 stars. Highly recommend, will call them again for my next move. SOLD!! Family owned, professional, on time, good communication, follows directions, efficient, hard working polite staff. All things exactly as I wanted. Couldn’t ask for a better experience. Hats off to Michael/Josh and their crew!! Thanks to both John and Fernando for doing a stellar job!
Aug 13, 2025
Immensely satisfied
I packed my belongings into a storage unit while traveling abroad, and upon my return, I needed everything delivered to my new place. I had forgotten what was in some boxes, but the movers helped me sort it all out and didn't rush me. They even helped set up the heavy furniture in the right rooms. It made returning home feel a lot more welcoming.
