Moving company in Philadelphia, PA
When I called to complain about the issues, the customer service team was rude and dismissive. They talked over me, refused to let me explain the situation, and basically told me there was nothing they could do. I’ve never dealt with such poor service.
Angel and Connor are top notch movers. Walk thru before starting and asked the right questions. Worked in a timely fashion and knew what they were doing. Great personalities and thank you for making our move a little easier.
Cross Country Movers (CCM), also operating under the name “Moving and Storage” in South Florida, is not a moving company but a broker—a fact they fail to clearly disclose. I was referred to CCM through 2Movers.com while preparing to relocate from New Jersey to Tennessee. The initial interaction was promising: the sales representative was friendly, knowledgeable, and provided a quote based on my inventory, including a 600 lb safe that required specialized equipment. I was assured they had the necessary tools and capabilities. We scheduled the pickup for June 25, with June 26 as a backup. Two days prior, I had to initiate contact to confirm the date. During the inventory review, the volume increased by 175 cubic feet, which I accepted, but the rate per cubic foot was also raised by 11% without prior notice—cited as a labor adjustment. The pickup was first delayed to June 26 without explanation, despite no rain issues. I will concede that there was a heat wave that Mon through Wed, but that was not the reason given for the delay. The truck was then supposed to arrive at 4pm, but it arrived 30 min late. Oddly, two of the movers arrived on time. Contrary to CCM’s claims, the truck was a third-party rental, not CCM or “Moving and Storage SF” branded, and the crew was neither uniformed nor CCM employees. The driver had just met the laborers that day and paid them in cash. While the crew handled the items with care, the promised equipment for moving the safe was not provided. The team attempted to lift the safe manually, which was unsafe, so I had to leave it behind and will have to arrange for a new, separate transport. Due to volume limits, I had to leave some furniture behind. After loading, we completed paperwork and scheduled delivery no later than July 5. Unfortunately, the delivery process was equally disorganized. I received conflicting updates, and the delivery date shifted multiple times, ultimately landing on July 5. Upon arrival, the truck was not the original one used for pickup, indicating my belongings were transferred without my knowledge or supervision. Payment was required in cash or money order before unloading—no secure payment options were accepted. This led to a tense situation that required police involvement to ensure my items were released. The handling of my belongings during the transfer was careless. Boxes marked “Do Not Stack” were crushed under heavy items, and other customers’ items were mixed in with mine. I had to personally oversee the unloading to ensure proper placement in storage. Conclusion: I cannot recommend Cross Country Movers. Their lack of transparency, use of third-party contractors, poor communication, and mishandling of items made this a highly stressful experience. I strongly advise verifying that any moving company you hire owns its trucks and employs its own trained staff.
Everything was wrapped well in paper for our kitchen items and moving blankets for our furniture. Not one item was even so much as scuffed and they were considerate of our home - laying down walkway blankets and moving items in carefully. Very professional team and a great service from them.
This was my second time using Cross Country Movers, and once again they delivered excellent service. The team - Pupo, Brian, Huberto, and Fidel - arrived early and worked efficiently with a lot of care and consideration. They wrapped my furniture (a first for me in all my moves!), provided a large box for several bulky loose items, and even offered me water, which was such a thoughtful touch. They packed the storage unit really well. Highly recommend!
Had a great experience with Cross Country Movers. Robert and Gage were very professional and ensured delivery of our items went smoothly. They handled everything with care and took many safety measures to ensure nothing was damaged throughout the process. I would happily use this company again for my next move.
Used Cross Country Movers for an office move and the team was fast, efficient, and very friendly. Definitely a top to bottom crew that covered all of the details of a complex move, allowing me to focus on my other work. Will be using Cross Country Movers in the future whenever I need any type of moving service!
The company was also incredibly flexible when I needed to reschedule and adjust my move time. Throughout the process, they kept me informed with reminder notifications and confirmation calls, which made everything much less stressful. On moving day, the crew called ahead to let me know when they were on the way and arrived exactly when expected. The movers themselves were outstanding. They came prepared with dollies, moving blankets, and wrapping materials, and they took great care to protect my belongings. What impressed me most was how fast they worked while still being extremely careful with every item. Even things I hadn't wrapped myself were properly protected before being moved. Communication didn't stop once the truck was loaded. During unloading, they continually checked with me to make sure items were being placed where I wanted them and were happy to accommodate requests. They made the entire process efficient and stress-free. The payment process was simple, the final cost was exactly within the range I was quoted, and the service was worth every penny.
True professionals that moved me in the dead of winter. Easily took off doors when furniture wouldn't fit and we're careful of hardwood floors and walls. A top notch experience!!!
The movers surprised me with how organized they kept my state-to-state relocation. They created a checklist, matched boxes to it, and confirmed delivery piece by piece. Nothing was misplaced, and everything was accounted for immediately.
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Reviews summary
Recommended based on user reviews
We had a lot of last-minute details to take care of, and the movers were helpful in making sure everything was in order. They didn’t hesitate to assist us with disassem ... Read More
267 reviews
Andrii and his coworkers were great. Quick, efficient, helpful, and most of all considerate with our things. Moving is always a hassle, but this company made it easy. Fro ... Read More
Wow! Definitely a 5 ***** moving company. They are on time for the day of your move, which reduces any all stressors that can be related to your planned and busy day. The ... Read More
Incredible! If there is option to provide more stars to the review, I would have done that. I moved from Houston to Miami. they made my move so smooth and stressless! The ... Read More
What a team! I was beyond impressed with our move today with Cross Country Movers. Christian, Michael, Alexander, and Kaleb were prompt, professional, and friendly guys. ... Read More
I recently used Cross Country Movers for a local move and was thoroughly impressed with their service. The 4-man team was not only highly efficient but also completed the ... Read More
they were so kind and understanding. I also want to extend my heartfelt appreciation to Jacob, Shawn, Cory, and Lucas for their exceptional service and professionalism. T ... Read More
Great movers, quick and efficient and easy to work with! One furniture piece ended up with two scratches, but otherwise everything was great! They took down and set ba ... Read More
I had a fantastic experience working with the Cross Country Movers s. Conor Grant was incredibly helpful in walking me through every step of my move. All movers at origi ... Read More
I had an amazing experience with Cross Country Movers Services! They helped me move out of my very first apartment, and I couldn’t have asked for a smoother process. Th ... Read More
Wow!!! What a stress free and pleasant experience!!! I never knew moving could be so easy! Jorge, Daifer and Miguel were my movers, they were extremely professional and f ... Read More
Cross Country Movers is a fully licensed and insured moving company with a strong presence across Pennsylvania, providing trusted local, long-distance, and interstate moving services. With multiple service locations across the U.S., they help families and businesses relocate without stress — whether it’s nearby or nationwide.
As a verified mover listed on My Good Movers, Cross Country Movers actively manages its profile and engages with real customer reviews. This level of transparency builds trust and helps customers hire with confidence.
We Move To
Below are estimated price ranges for moves with Cross Country Movers. Actual costs may vary based on distance, complexity, and additional services.
Average Cost Details Not Provided by the CompanyAt My Good Movers, we believe peace of mind starts with verified credentials. Cross Country Movers holds all required registrations to legally operate both local and interstate moves.
Families and businesses across Pennsylvania trust Cross Country Movers for fast, safe, and stress-free moves.
At My Good Movers, we base our cost estimates on real customer data and verified pricing trends:
Yes, Cross Country Movers is a licensed and insured moving company. For interstate moves, they are registered with the U.S. Department of Transportation (USDOT) and comply with all federal regulations. You can verify their licensing on the FMCSA website for added peace of mind.
Cross Country Movers offers a range of services, including local and long-distance moving, packing, unpacking and storage solutions. Services may vary slightly by location; therefore, it's best to contact them directly for specific details about their offerings.
Cross Country Movers calculates your moving cost based on several factors, including the distance, total weight or volume of items, and any additional services requested (e.g., packing or storage). Some moves are priced hourly (local), while others are flat-rate or weight-based estimates (long-distance).
You can request a free quote from Cross Country Movers directly through this profile page by clicking “Get a Free Estimate” or contacting them directly by phone or email.
If any items are lost or damaged during your move with Cross Country Movers, you should notify the company immediately. They will guide you through their claims process. Be sure to review their liability coverage options before the move.
When choosing a moving company in Pennsylvania, start by checking if the company is properly licensed and insured for operations in that state. Look for verified customer reviews and transparent pricing. It’s also helpful to compare at least 2–3 movers in Pennsylvania to evaluate their reliability and experience.
Free estimate from licensed interstate movers or call our support team anytime.
