Compass Self Storage

This company owns Compass Storage. I am in the middle of trying to move into an apartment, and discovered that I have a collection from Compass Storage. They are trying t ... Read More This company owns Compass Storage. I am in the middle of trying to move into an apartment, and discovered that I have a collection from Compass Storage. They are trying to say I owe them $1300. 7 years ago I did get behind on the rent by about $850. So through the help of family & friends, they all called in & paid money towards my rental unit so that I could keep it. It was paid in full. Later that day the NEW manager would not let me in. He said that he didn't want other people to pay for my unit. He wanted ME to pay for it in cash & only in cash. I told the manager that I would return with the money in an hour & he said it would be too late by then. That the unit was to be sold after that hour & it was too close to the cutoff. I took him at his word & became upset. As this unit had everything I owned in it including my baby photos, my children's photos, my military file, my computer, my birth certificate & I could go on & on. All of my personal items were in this unit. Because I was crying he threatened to call the police if I didn't leave so I had no choice, I left. Later that day, the unit was sold for $1300. 2 days later I learned that had I gone ahead & gotten the cash & returned, I would have beat the new owners there (because the unit would not have been sold yet) & I could have retaken possession of it. But the manager did NOT tell me this. He lied to me & told me it was hopeless. To say I was heartbroken doesn't even begin to cover how I felt, as all my belongings had been lost forever. Because the unit was sold for more than what was owed I no longer owe the company any money. I had to lose all my belongings in order to cover that $850 debt. It felt to me as if the manager was trying to pocket the cash and then use the money that everyone else had paid to cover the unit. Because I wouldn't give him the cash or couldn't do it right away, he sold the unit. Without the apartment I have no place to live and have attempted to reach Compass.

Save yourself the trouble! Not only do they not have a locksmith! But they never answer the phone, and ignore emails! I have been trying to cancel my account and yet they ... Read More Save yourself the trouble! Not only do they not have a locksmith! But they never answer the phone, and ignore emails! I have been trying to cancel my account and yet they still continued to keep the account open even when a formal email was sent to cancel.

Vicky is always so helpful and a genuinely kind person. It’s always a pleasure to stop by and interact with her. The units are air conditioned. Highly recommend this pl ... Read More Vicky is always so helpful and a genuinely kind person. It’s always a pleasure to stop by and interact with her. The units are air conditioned. Highly recommend this place and ill give be coming back next time I need storage.

Amazing customer service and they truly helped me when I need boxes and such to move! Safe, clean and a great price compared to other companies. Would highly recommend! ... Read More Amazing customer service and they truly helped me when I need boxes and such to move! Safe, clean and a great price compared to other companies. Would highly recommend!

The management at Compass Self Storage worked with me to arrange a large storage unit, and Frank went the extra mile to ensure every (T was crossed, and (i) was dotted. W ... Read More The management at Compass Self Storage worked with me to arrange a large storage unit, and Frank went the extra mile to ensure every (T was crossed, and (i) was dotted. What a nice, friendly guy Frank is, and has great stories. We start moving in tomorrow, and it looks like it will be a good place to store our stuff. Thanks Compass Self Storage, we're looking forward to a nice stay. So far it's relieved a bunch of stress.