Compass Moving Group LLC

We were moving out of town, and the team was so organized. Richard took charge of labeling the boxes, writing down which ones contained fragile items and which room they ... Read More We were moving out of town, and the team was so organized. Richard took charge of labeling the boxes, writing down which ones contained fragile items and which room they belonged in. He used furniture sliders to move heavy items like my bookshelf, which helped protect the floors. They secured all the furniture in the truck with straps and padded corners. When unloading, they laid out all the rugs first so the furniture would sit right in place. David also helped me set up my TV stand, which was a nice touch.

Managing a relocation and a full-time job seemed difficult, yet the moving crew accommodated my schedule. They came early, were productive, and completed sooner than expe ... Read More Managing a relocation and a full-time job seemed difficult, yet the moving crew accommodated my schedule. They came early, were productive, and completed sooner than expected. I'm very happy!

Richard team provided exceptional service, and I am very thankful. They pulled it off without a hitch, despite the fact that moving is a stressful ordeal. They were very ... Read More Richard team provided exceptional service, and I am very thankful. They pulled it off without a hitch, despite the fact that moving is a stressful ordeal. They were very communicative and kept me informed throughout the process. They carefully moved several of my large, heavy items of furniture.

Lied to about how long it would take and every piece of furniture they wrapped and just stuffed in their truck was damaged. Dealing with the claims department has also be ... Read More Lied to about how long it would take and every piece of furniture they wrapped and just stuffed in their truck was damaged. Dealing with the claims department has also been a nightmare

We hired the Compass Moving Group LLC based on previous 5-star reviews, and they lived up to their rating!! The movers arrived early and were incredibly efficient and ha ... Read More We hired the Compass Moving Group LLC based on previous 5-star reviews, and they lived up to their rating!! The movers arrived early and were incredibly efficient and hardworking. They also protected all of our belongings and were very mindful of our walls. I would highly recommend every one of them. Their price was also very competitive, they were the most economical of the three places I received quotes. 5 stars through-and-through

They didn't waste any time and hurriedly gathered all of their belongings. What shocked me the most was how easily they dismantled and put back together my bed frame. I w ... Read More They didn't waste any time and hurriedly gathered all of their belongings. What shocked me the most was how easily they dismantled and put back together my bed frame. I will definitely hire them again for my future move!

Reading reviews written by the service's prior customers led me to hire them. The decision to hire them made my move easier. Reading reviews written by the service's prior customers led me to hire them. The decision to hire them made my move easier.

Very unfortunate and stressful experience, highly suggest avoiding this company. They are a broker and will sublet your work to multiple companies throughout the process, ... Read More Very unfortunate and stressful experience, highly suggest avoiding this company. They are a broker and will sublet your work to multiple companies throughout the process, subjecting you to multiple price changes and excess handling of your items. I’ll note that the people I interacted with over the phone were very nice, however how my move unfolded was everything I was afraid of. Scheduling: Scheduled a move from California to North Carolina with a tight 4 day drop off window. Went through a detailed inventory process (provided dimensions of my larger pieces) and was quoted $2,700 for 420 cubic feet. All seemed well. When the logistics team called to confirm details pre pickup, they explained that there was no way they could meet my drop off window due to federal regulations, and I would need to pay an additional $2K for expedited delivery to hit that timeline - which I did. I also notified them that I had an additional (10) pieces that were not accounted for in our initial inventory review - I was assured that the cubic footage quote was still in line. Pickup: Upon pickup the actual company moving my items (Best Moving based in Santa Clara CA) looked at my storage unit and said the contents was approximately twice as large as what I was scheduled for - and proceeded to charge me an additional $2K (now $6,700 total). I also had to resign an entire new contract on site during pickup with Best Moving. The quoting process used by Compass was extremely inaccurate and they have refused to take any responsibility for it. Drop off: Got a call from a driver at 4am about a week ahead of my expedited delivery window stating he was going to drop my items off the next day - took a few hours but was able to work with Best Moving company to fix this. Delivery ended up being on time however the two gentlemen who delivered my items were not professional movers (they were very kind and worked very hard, however they rented a Uhaul truck to pick my items up from god knows where and stated they do not do this full time). A couple of my nicer pieces were damaged, understandably so granted they had been loaded and re-loaded multiple times throughout this process. The final payment was requested by a 3rd company (Hail Ways Trucking LLC). I’ve been waiting to get a receipt for a week for my final payment despite multiple attempts to acquire it. Summary: Throughout this process, I’ve contacted Compass Moving multiple times to discuss the price changes/issues however they’ve been unwilling to work with me on anything. I’ve been promised call backs and don’t receive them. I ended up working with the sublet company (Best Moving) to get more timely resolution of issues and general updates. They got my money, and there's nothing I can do at this point. Don’t give them yours.

Very unfortunate and stressful experience, highly suggest avoiding this company. They are a broker and will sublet your work to multiple companies throughout the process, ... Read More Very unfortunate and stressful experience, highly suggest avoiding this company. They are a broker and will sublet your work to multiple companies throughout the process, subjecting you to multiple price changes and excess handling of your items. I’ll note that the people I interacted with over the phone were very nice, however how my move unfolded was everything I was afraid of. Scheduling: Scheduled a move from California to North Carolina with a tight 4 day drop off window. Went through a detailed inventory process (provided dimensions of my larger pieces) and was quoted $2,700 for 420 cubic feet. All seemed well. When the logistics team called to confirm details pre pickup, they explained that there was no way they could meet my drop off window due to federal regulations, and I would need to pay an additional $2K for expedited delivery to hit that timeline - which I did. I also notified them that I had an additional (10) pieces that were not accounted for in our initial inventory review - I was assured that the cubic footage quote was still in line. Pickup: Upon pickup the actual company moving my items (Best Moving based in Santa Clara CA) looked at my storage unit and said the contents was approximately twice as large as what I was scheduled for - and proceeded to charge me an additional $2K (now $6,700 total). I also had to resign an entire new contract on site during pickup with Best Moving. The quoting process used by Compass was extremely inaccurate and they have refused to take any responsibility for it. Drop off: Got a call from a driver at 4am about a week ahead of my expedited delivery window stating he was going to drop my items off the next day - took a few hours but was able to work with Best Moving company to fix this. Delivery ended up being on time however the two gentlemen who delivered my items were not professional movers (they were very kind and worked very hard, however they rented a Uhaul truck to pick my items up from god knows where and stated they do not do this full time). A couple of my nicer pieces were damaged, understandably so granted they had been loaded and re-loaded multiple times throughout this process. The final payment was requested by a 3rd company (Hail Ways Trucking LLC). I’ve been waiting to get a receipt for a week for my final payment despite multiple attempts to acquire it. Summary: Throughout this process, I’ve contacted Compass Moving multiple times to discuss the price changes/issues however they’ve been unwilling to work with me on anything. I’ve been promised call backs and don’t receive them. I ended up working with the sublet company (Best Moving) to get more timely resolution of issues and general updates. They got my money, and there's nothing I can do at this point. Don’t give them yours.

Andrew and his crew have been incredibly helpful and, wow do they move fast!! Something that would have taken us days to do, they had done for us in some hours !! Amazing ... Read More Andrew and his crew have been incredibly helpful and, wow do they move fast!! Something that would have taken us days to do, they had done for us in some hours !! Amazing work, and so glad to have the help. Thanks you so much!! I’m super impressed!!