Cobra Van Lines LLC

Cobra Van Lines were ok on pack out but misrepresented using insurance coverage by offering lower rate at .60 per lb but never reduced overall route and then took more th ... Read More Cobra Van Lines were ok on pack out but misrepresented using insurance coverage by offering lower rate at .60 per lb but never reduced overall route and then took more than 120 days allowed by contract to deliver decision on claim and would not honor increase compensation for being late and only wanted to cover .60 per lb on estimated weight of items destroyed and in repairable. Delivery was truck driver and people he hired here on Craigslist. I would never have done business with them knowing how they conduct business.

Charlie, Caesar and Kevin, Javier did an amazing job. They were able to work with me and they are a great group of people to work with. Charlie, Caesar and Kevin, Javier did an amazing job. They were able to work with me and they are a great group of people to work with.

While the moving team to pick up my son's furniture and boxes was good, I specifically mentioned to the supervisor that the delivery was taking place in a gated community ... Read More While the moving team to pick up my son's furniture and boxes was good, I specifically mentioned to the supervisor that the delivery was taking place in a gated community and would not accept trailers. The transport company Cobra Van Lines hired to actually ship my son's furniture and boxes from their storage facility in New Jersey to my son's apartment in Florida was in fact a trailer and therefore had to pay extra for a shuttle to move in the furniture. Upon arrival at my son's apartment, there was a huge hole in the TV stand, the coffee table was completed shattered and the vacuum cleaner was missing. I would not recommend this company at all.

I recently used their services to move my household from Boston to Illinois. To start, I felt they were expensive, but thought that it is the price I pay for my peace of ... Read More I recently used their services to move my household from Boston to Illinois. To start, I felt they were expensive, but thought that it is the price I pay for my peace of mind. My friend helped me receive the goods into my home as I was out of country then. When return, I see that one of the major item was visibly missing, a 65” Samsung qled tv. Later I also noticed that a new singer sewing machine was as also missing. Looks like boxes whose contents can be known and expensive items are missing.. I have raised a case, but has not progressed.. I wouldn’t recommend this company.. even more, choose pods services (U-Haul, pods, may be other companies offer), they are much safer as you lock pods. They are much cheaper..

We went through Safe Ship to coordinate our move from New Orleans to Oregon. Safe Ship contracted with Cobra Van Lines and that's where it all went terribly wrong. I don' ... Read More We went through Safe Ship to coordinate our move from New Orleans to Oregon. Safe Ship contracted with Cobra Van Lines and that's where it all went terribly wrong. I don't even know how to stress enough that you should not use Cobra Van Lines. The driver did his best to try to exhort additional money from us stating that the gradual steps to our front door were unsafe for his Craigslist hired team. He threatened to not leave our belongings, and charge us for storing them an additional day(s). We were told if one of the team got injured we were willing to pay their medical bills. His three hired people also asked us repeatedly for more money. The one man told us that the driver wasn't paying them enough. That 'the driver told them to ask us'. The experience was surreal, intimidating, and scary. Our furniture was damaged, wood floors in the house scraped, a wrought iron 98 year old gate at the front of the house broken; Jewelry, power tools, and more were stolen. Countless items broken. We've moved 11 times and this was by far the worst experience we've ever experienced. Please save yourself the pain, the distress, and the money wasted and do not hire Cobra Van Lines. Ask any company such as Simply Safe if they contract with Cobra. I've spent 3 months trying to get some type resolution. No one deserves to be treated like we were. Follow up - I placed my claim for stolen items & damages to our goods & property. I placed my claim in Feb. & it's May & I've not received a payment yet. Claims dept. closed until 1pm in the afternoon. I've dealt with Andrea on this claim. She doesn't answer emails & finally I reached her today which wasn't easy. Her extension number didn't work. If anyone needs to attend a customer service class it's her. As I wrote before, stay clear of this company. It's been shy of 6 months of hell dealing with what happened to us. I suspect our refund will be another blow once we (or if we) receive our check.

I would give a 0 if I could. They damaged multiple items as well as lost the screws and stuff. When we filed a claim with pictures we received no response from them it no ... Read More I would give a 0 if I could. They damaged multiple items as well as lost the screws and stuff. When we filed a claim with pictures we received no response from them it now has been 3 months and they still have yet to respond to our claim.

I was nervous about moving all of my belongings across the country, but when I met Ricardo I immediately stopped worrying. He and Freddie did an amazing job preparing my ... Read More I was nervous about moving all of my belongings across the country, but when I met Ricardo I immediately stopped worrying. He and Freddie did an amazing job preparing my furniture for the move--better, in fact, than I could have imagined. All of my belongings were treated with care and my furniture was wrapped very carefully. Ricardo even hand-carried a bureau that was fragile, though it would have been easier to use the dolly. The two of them were a fabulous team: I can't recommend them highly enough.

Cobra Van Lines LLC were the very best. They arrived early. They brought the right size truck and all moving supplies. They took their time to understand and protect the ... Read More Cobra Van Lines LLC were the very best. They arrived early. They brought the right size truck and all moving supplies. They took their time to understand and protect the furniture being moved and the 2 properties involved. They were total pros in handling the furniture in all circumstances. Simply, I could not be more satisfied with their amazing service.

We would really like our movers to understand that we appreciate their hard work on our behalf. Three flights up & three flights down without an elevator. They never stop ... Read More We would really like our movers to understand that we appreciate their hard work on our behalf. Three flights up & three flights down without an elevator. They never stopped until the job was done. They moved us in six months ago and out this week. When we moved in August, it was a pouring soaking mess. Never once did they complain. They were personable and professional. Our sincerest thanks!

This was an interstate move. The movers were polite and professional. They made the moving experience easy. They picked up everything one day and dropped everything off t ... Read More This was an interstate move. The movers were polite and professional. They made the moving experience easy. They picked up everything one day and dropped everything off the next day.