Cobra Van Lines LLC

If you're looking for some fast, personable, and overall AWESOME movers -- Cobra Van Lines LLC is where it's at!! They were incredible people to get the job done as well ... Read More If you're looking for some fast, personable, and overall AWESOME movers -- Cobra Van Lines LLC is where it's at!! They were incredible people to get the job done as well as have a few laughs with along the way. Made my roommates and I's move so much easier after we graduated from college in Orange and moved to LA. They absolutely went above and beyond to help me deconstruct and reconstruct furniture pretty quike and with a great attitude. Absolutely would recommend to anyone who is looking to get their stuff moved safely and easily to your new place. Great price for great work. Cobra Van Lines LLC lived up to its name!

The guys were very quick and efficient. My washer hoses were basically stuck and would not come off the connectors. It took the guys longer to disconnect it than loading ... Read More The guys were very quick and efficient. My washer hoses were basically stuck and would not come off the connectors. It took the guys longer to disconnect it than loading what we needed moved. They worked very hard and did not give up, after a while they got it disconnected and loaded. They also helped connect my washer.

This was my first time using professional movers, so I was a bit anxious. However, the Cobra Van Lines LLC team immediately put my mind at ease! The office staff was know ... Read More This was my first time using professional movers, so I was a bit anxious. However, the Cobra Van Lines LLC team immediately put my mind at ease! The office staff was knowledgeable and gave me a clear estimate. The moving crew was efficient, friendly, and did an excellent job. They made my transition to a new home seamless. I highly recommend Cobra Van Lines LLC!

The entire experience was stress-free. The four gentlemen I worked with on the 27th were professional, courteous, and personable. It was a genuine pleasure working with t ... Read More The entire experience was stress-free. The four gentlemen I worked with on the 27th were professional, courteous, and personable. It was a genuine pleasure working with them, the office staff, and the team who originally moved me in September.

Excellent job and respectful gentlemen. Would recommend Cobra Van Lines LLC to all my friends. Thank you for a great moving experience. Excellent job and respectful gentlemen. Would recommend Cobra Van Lines LLC to all my friends. Thank you for a great moving experience.

What stood out most was how kind and considerate the team was. They took extra care with my grandmother’s antiques, making sure everything was wrapped and secured. Thei ... Read More What stood out most was how kind and considerate the team was. They took extra care with my grandmother’s antiques, making sure everything was wrapped and secured. Their attention to detail and personal touch meant so much to me. Thank you for going above and beyond!

I had a highly disappointing experience with Cobra Van Lines. The company did not adhere to the promised time window for pickup, arriving several hours later than initial ... Read More I had a highly disappointing experience with Cobra Van Lines. The company did not adhere to the promised time window for pickup, arriving several hours later than initially scheduled. Once the movers began loading my items, I was informed by the driver that the load exceeded the initial estimate, resulting in an additional charge of nearly $800. When I questioned this unexpected increase, the driver explained that he could not assess the space requirements until after loading began. Upon reviewing the contract, I referenced the Federal Motor Carrier Safety Administration's regulations, which state that without a new binding estimate in writing, the original price should remain in effect. When I raised this, the driver became defensive and threatened to unload the truck. I informed him this would be a violation of federal regulations, especially since a third of my items had already been loaded. After some back-and-forth, the driver reduced the charges but claimed that fuel costs prevented any further reduction. Despite my confusion, I felt pressured to sign the contract, as my flight the next day left me with no other option. Originally, I was given an estimated delivery window of 5 days, with the earliest date set as 10/20. However, my items were not delivered until 27-28 calendar days later, far beyond the expected timeframe. Throughout this delay, Cobra Van Lines was unresponsive, failing to provide updates or return calls as promised. When I finally spoke to a customer service representative, Mercedes, she was unhelpful and dismissive, providing no satisfactory answers to basic inquiries, such as the company’s ownership or licensing details. On 11/22, I received an email stating that my items would arrive on Sunday, 11/24, between 8-10 am, but that a shuttle service would be required at an additional $450. This was perplexing, as the original contract specified that a semi-truck could make the delivery, and my wife had confirmed this with the company. When the delivery day arrived, I waited for hours, only to receive a call around 3 pm from the driver, Gio, who informed me that his truck had broken down and that he would not be able to deliver until Wednesday. It was frustrating that this information wasn’t provided earlier. When the delivery finally occurred, the truck was a 27-foot box truck—ample in size, clearly able to handle a semi-truck delivery. Additionally, my items, which had been packed in durable Home Depot bins, arrived in poor condition—scuffed, dirty, and with zip ties cut off, suggesting a lack of care during handling. Overall, Cobra Van Lines provided a poor service, with significant delays, unexpected charges, lack of communication, and mishandling of my belongings. I would not recommend this company based on my experience. They acknowledged the fraudulent charge for the shuttle service and agreed to refund it. However, due to the overall terrible service, I requested a full refund. Miranda in customer service promised to check with the owners, but I haven't heard back since 11/29, despite sending multiple follow-up emails to their main address. To make matters worse, I received items that aren't mine, including a 60-inch TCL TV registered to a [email protected]. This is a complete nightmare. Terrible company with awful customer service—DO NOT waste your time or money! – THEY HAVE NOT RETURNED ANY CORRESPONDENCE FROM ME

This is the 3rd time we've used this company. Great job by the team that we had. Very courteous and professional and pleasant to work with. Job well done and will absolut ... Read More This is the 3rd time we've used this company. Great job by the team that we had. Very courteous and professional and pleasant to work with. Job well done and will absolutely use again.

The men on the moving team were all very professional and careful with our items and our home. They took great care not to damage one of the more challenging pieces, and ... Read More The men on the moving team were all very professional and careful with our items and our home. They took great care not to damage one of the more challenging pieces, and the move went great. This is the second time using this company, and I’ve had great experiences both times. The office staff have been great to deal with as well. Thank you!

Great moving experience from him and his partner. They were not only punctual and worked fast, but also handled my items with care. I will not hesitate to book them again ... Read More Great moving experience from him and his partner. They were not only punctual and worked fast, but also handled my items with care. I will not hesitate to book them again if I need movers in the future. I really appreciated the help.