Brite Star Moving & Storage LLC

Beware of this company!! They are scammers!! I spoke with Lucas, who falsely claimed that they were a legitimate moving company, stating all their trucks had logos and t ... Read More Beware of this company!! They are scammers!! I spoke with Lucas, who falsely claimed that they were a legitimate moving company, stating all their trucks had logos and that they take photos and inventory of items. After discussing everything with him, I paid the deposit and finalized an agreement to pay the remaining balance upon delivery. On the day of pickup, the movers arrived four hours late in a $19.95 U-Haul truck. They gave me an excuse that their truck broke down, and they had to rent the U-Haul to complete the move. When I asked for their company name, they said it was Star Light Moving. They couldn’t take all of my belongings because the truck was too small and promised to return the next day to pick up the rest. However, I repeatedly called Bright Star, but no one answered, and the movers never came back. I was forced to give away my $1,400 couch, leave my remote control bed base in the apartment, and throw away other items. The movers still have my king-size mattress, three flat-screen TVs, four poles to my canopy bed frame, and 20 boxes filled with kitchen items, clothes, and sentimental belongings. Afterward, they began calling me to increase the price beyond the original agreement, also demanding half the money upfront, contrary to the initial deal of full payment upon delivery. Another company even contacted me asking for payment. After I disputed the deposit, Bright Star resumed calling me. I’ve seen multiple reviews of others experiencing similar situations. I refuse to pay any more money until I have my items in my possession, fearing that, like others, I will pay and never see my things again. I have filed a police report and will be pursuing legal action.

WARNING WARNING WARNING Do not use this company. They give you an estimate, and then ask for 1/2 down as a deposit for the move, saying 1/4 more at pick up and 1/4 more ... Read More WARNING WARNING WARNING Do not use this company. They give you an estimate, and then ask for 1/2 down as a deposit for the move, saying 1/4 more at pick up and 1/4 more at delivery. HOWEVER ! The estimate is fake - they subcontract out the job without you knowing and then a NEW estimate double, triple or even more of the initial fake estimate. THEN a week or more later, you find out your money did NOT go toward a deposit, but rather they are BROKERS and your money had NOTHING to do with the move. THEY ARE FRAUDS AND WILL NOT DISCUSS ANYTHING WITH YOU. Any 5 star reviews are fake. Just move your stuff yourself, or deal with a well-known mover. They are liars and then won't talk to you anymore. DO NOT DO NOT DO NOT DEAL WITH THESE FLORIDA CROOKS. If they told you they were brokers - no one would pay them. The subcontracted movers do not pay to acquire customers --- ONLY you and YOU are not told the truth about what you are paying for. STAY AWAY... YOU HAVE BEEN WARNED. They will, most likely, change names and keep ripping people off. If you ask questions - well, you will just be lied to. STAY AWAY. Hopefully I will get all my things - they company that I'm really dealing with seems good, but ...... No one has told me how to file a claim if my goods are broken or missing, but they have all certainly demanded money. DO NOT EVEN CONSIDER THIS COMPANY.... FRAUDS - THEY ARE BROKERS - LIE TO YOU AND HAVE NOTING TO DO WITH MOVING ANYTHING EXCEPT MONEY OUT OF YOUR ACCOUNT INTO THEIRS. BrightStar out of St. Lucie Florida - frauds and liars.

This is not a moving a company. This is a broker that hires or contracts out to subpar, at best, moving companies in the area that you are moving from. As many of the oth ... Read More This is not a moving a company. This is a broker that hires or contracts out to subpar, at best, moving companies in the area that you are moving from. As many of the other reviews have stated, they do not arrive on time and definitely do not arrive on the day of schedule. There is always an additional fee other than what was quoted. Furniture is not stored with furniture coverings and pads as advertised and will sustain damage. They promise three-day delivery and it is 3 weeks. You call for updates, no one knows anything and stop taking your calls. Their practices are misleading and a scam. They are not BBB certified. Additionally, the good reviews that can be found on the internet are fake. They are from the same IP address, again LIES. And of course, there is no refund for the heartache they put you through. If you want to pursue legal action you have to go to Florida to make a case. BEWARE!!!!

DO NOT USE THIS MOVING COMPANY! I was speaking to Linsey and Jade and the lack of communication/call backs was baffling. I was given a false estimate, I then was pushed o ... Read More DO NOT USE THIS MOVING COMPANY! I was speaking to Linsey and Jade and the lack of communication/call backs was baffling. I was given a false estimate, I then was pushed off to new movers, forced to sign a new contract, and after repeatedly calling and texting Linsey, I was completely ghosted. Steer clear and I hope this company gets put out of business so that nobody else has to stay a week on a blow up mattress in their new apartment while their stuff is being “moved” if that’s even what you call this. Horrible value and horrible people, I’d give negative stars if I could

Movers showed up 13 hours late, then didn't finish until 11pm when the initial window was from 9-12. Then the items did not arrive for three weeks when they had told me i ... Read More Movers showed up 13 hours late, then didn't finish until 11pm when the initial window was from 9-12. Then the items did not arrive for three weeks when they had told me it would be 3-4 days, and we were missing our desk, and several boxes of sentimental items. When the movers arrived we discovered that we had to sign another contract with another smaller company. We were pressed for time and did not have a choice. We have called several times but neither Brite Star or 365 Movers have been able to help. We paid 2500 for this move and are still missing 1500 worth of items and have no direct person to call to solve this issue. We were sent to a claims website to make a claim where it could take up to 120 days to resolve. This was a terrible experience, do not work with these people, they are frauds.

I shipped my household through this company. From the date boxes were picked up till it was delivered, they followed up proactively. All my goods were in good condition. ... Read More I shipped my household through this company. From the date boxes were picked up till it was delivered, they followed up proactively. All my goods were in good condition. Special thanks to the movers who kept me updated about my delivery and made sure the delivery reached me in good condition.

This company provided a door-to-door moving package which was seamless and very easy. Their sales and packing/pick-up team did a fabulous job. Their support team provides ... Read More This company provided a door-to-door moving package which was seamless and very easy. Their sales and packing/pick-up team did a fabulous job. Their support team provides regular updates and then the destination team helps with final delivery.

I had contracted this company to handle the move of my items. This company gave excellent, near painless service. The team here was unfailingly polite, thoroughly profess ... Read More I had contracted this company to handle the move of my items. This company gave excellent, near painless service. The team here was unfailingly polite, thoroughly professional, and went out of their way to make sure that everything went smoothly.

It was a wonderful experience with this company to have my box moved. Timely pick-up, regular updates on the status of the box, and courteous staff who are willing to hel ... Read More It was a wonderful experience with this company to have my box moved. Timely pick-up, regular updates on the status of the box, and courteous staff who are willing to help. I will recommend them to my friends and shall go with them again if there is a need.

Amazing, polite, prompt people. They took care of all my precious sentimental belongings as if they were their own. They provided a full service of packing, picking up, m ... Read More Amazing, polite, prompt people. They took care of all my precious sentimental belongings as if they were their own. They provided a full service of packing, picking up, moving, and delivery door to door. Highly recommend. Thank you so much. Well done.