Brightside Moving Group LLC

These guys think ok professional moves my and last my distance relocation to a whole new level. By far the deserv way more than 5 stars. Thank you so much Brightside Movi ... Read More These guys think ok professional moves my and last my distance relocation to a whole new level. By far the deserv way more than 5 stars. Thank you so much Brightside Moving Group.!!

Low cost moving service if you do it right The experience depends on the driver that you get. My driver was helpful in loading and unloading stuff. He arrived on time. ... Read More Low cost moving service if you do it right The experience depends on the driver that you get. My driver was helpful in loading and unloading stuff. He arrived on time.

have used this service twice before and they are very good at what they do. Just beware of the persons they sent sometimes they’re foreigners and it’s super hard to c ... Read More have used this service twice before and they are very good at what they do. Just beware of the persons they sent sometimes they’re foreigners and it’s super hard to communicate with them. They messed up my last move and would not make it right. They told me to put a claim online and wait. If you will work with this company make sure to put everything in an email and make sure to be on top of the movers every single minute because if they mess up the won’t make it right. On top of that they asked for a tip…. Terrible customer service.

I suppose this is my fault. This is the first time I've used a moving company without a quote. Their refusal to give a quote resulted in a bill over twice what I expected ... Read More I suppose this is my fault. This is the first time I've used a moving company without a quote. Their refusal to give a quote resulted in a bill over twice what I expected based on similar moves. Because they charge by the hour, they can take their time ,which they did. It wasn't a bad job, but my advice is to never use a company without a quote.

I had a terrible experience with Brightside Moving Group LLC. They delayed my move and charged me extra fees that were never disclosed. I feel completely scammed and woul ... Read More I had a terrible experience with Brightside Moving Group LLC. They delayed my move and charged me extra fees that were never disclosed. I feel completely scammed and would not recommend them.

They hired a company that stole over a half of truck load of my belongings! They literally toook the most precious of my belongings. To add insult to injury, they deposit ... Read More They hired a company that stole over a half of truck load of my belongings! They literally toook the most precious of my belongings. To add insult to injury, they deposited $200.00 in my account to appease me for a $4500.00 move from ATL to Maryland!!!

Extreme Coercion, Deceptive Pricing, and Breach of Contract - A Moving Nightmare with Brightside Moving Group/White Room Moving and Express Movers Services Inc. ***Bri ... Read More Extreme Coercion, Deceptive Pricing, and Breach of Contract - A Moving Nightmare with Brightside Moving Group/White Room Moving and Express Movers Services Inc. ***Brightside Moving Group is the same as White Room Moving---their Licensed Moving Broker DOT and MC numbers are the same: DOT: 4139079 | MC: 1586606*** Date of Service: June 27-29, 2025 Job/Order Number: M2147272 Companies Involved: Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier) I am filing this complaint to warn other consumers about the egregious and allegedly unlawful practices of Brightside Moving Group, LLC (Broker) and Express Movers Services Inc. (Carrier) during my interstate move from Woodbridge, VA to Charlotte, NC. The nightmare began with the broker. After providing a detailed inventory, my initial binding estimate of approximately $6,000 on June 23, 2025, was drastically and inexplicably increased to over $16,000 on June 25, 2025, with no new information on my part. Due to severe time constraints, I was essentially forced under duress to accept this inflated, revised binding estimate, paying a total deposit of over $6,158.34. The unprofessional carrier service and breach of contract followed. Express Movers Services Inc. was nearly 3 hours late for the scheduled pick-up on June 28, 2025, and attempted to increase the cost again on-site. This led to a heated, recorded call with both companies, where a critical agreement was reached: the remaining $10,200 balance would be split into two payments (50% on arrival, 50% after delivery/setup). However, the coercion escalated at delivery on June 29, 2025. The carrier was 3.5 hours late for the agreed-upon delivery. Immediately upon arrival, the company manager unilaterally abrogated the 50/50 agreement and demanded FULL PAYMENT IN CASH/MONEY ORDER within 20 minutes. The manager explicitly threatened to take my property to a local storage facility if full payment was not immediately received. As a senior citizen in my 70s, I felt under extreme duress and feared losing all my possessions. My wife and I were forced to drive to multiple stores under immense pressure to obtain money orders to pay the balance in full, despite the prior agreement and prior verbal assurances that Zelle/Venmo would be accepted. In summary, this constitutes a serious Breach of Contract due to the violation of the recorded 50/50 payment agreement. It also involves Coercion/Unethical Practices through the use of explicit threats and a tight deadline to compel immediate, full payment, which is an unacceptable and potentially illegal business practice. Furthermore, there was Misrepresentation as Brightside Moving Group provided inconsistent information on accepted payment methods (Zelle/Venmo) that the carrier refused to honor, and the company showed a blatant Failure to Adhere to Agreed-Upon Timelines with significant, unannounced delays for both pick-up and delivery. I strongly urge anyone considering these companies to look elsewhere. The combination of deceptive pricing from the broker and the coercive, threatening tactics from the carrier resulted in a highly stressful and unacceptable experience.

Our restaurant needs to move kitchen items to a new branch. The movers handled it early in the morning to avoid busy hours. They packed and loaded quickly, kept the area ... Read More Our restaurant needs to move kitchen items to a new branch. The movers handled it early in the morning to avoid busy hours. They packed and loaded quickly, kept the area clean, and finished on schedule.

I had a terrible experience with this moving company and do NOT recommend them to anyone. They moved my furniture from Charlotte to Dallas, and from start to finish th ... Read More I had a terrible experience with this moving company and do NOT recommend them to anyone. They moved my furniture from Charlotte to Dallas, and from start to finish the service was completely unprofessional. After everything was already loaded and delivered, they suddenly charged extra fees that were never clearly explained upfront. This felt dishonest and like a bait-and-switch. On top of that, one of my items is missing from my storage, and I still have not received it. Communication afterward was poor, and they did not take responsibility or provide a clear solution. Moving is already stressful, and this company made it much worse with surprise charges, missing items, and lack of professionalism. If you value your money, your time, and your belongings, stay far away from this company.

The movers packed boxes, rolled rugs, and handled a few large appliances. They didn't rush but worked at a consistent pace all morning. It was easy to see they knew what ... Read More The movers packed boxes, rolled rugs, and handled a few large appliances. They didn't rush but worked at a consistent pace all morning. It was easy to see they knew what they were doing. The job finished before noon, and the cleanup was simple.