BestMove Relocation

Jun 27, 2025

Still waiting

I moved across the country and trusted this company with everything I own. In the initial phone call, they promised delivery within 3–5 days of pick-up. After that came and went, they then stated it was 3-5 days from pickup from the warehouse. It has now been well over a month, and I still have no idea where my belongings are or when they’ll arrive. Every time I reach out, I get vague, evasive answers, if I get a response at all. I’ve been living in a new city with nothing but a suitcase, waiting on furniture, kitchen essentials, and sentimental items I may never see again. What should have been an exciting new chapter has turned into a constant source of stress and anxiety. This company has been completely unreliable and uncommunicative. Do not make the same mistake I did. If you value peace of mind or just want your things to actually arrive look elsewhere.

NA Natalie Keefe 2 Bedroom Home Read

Apr 17, 2025

Good Service

This salesperson made everything so easy and fast that I didn't even expect it to be. Giovanna made the whole process stress-free! And I'm so glad she did! I'm constantly at work and didn't have much time to do a thorough estimate, but she gave me a fair estimate and took the time to explain all the details and possible deviations. I was worried that my list of things would be very different from what was actually in the truck because I didn't know what I would have to leave and what I would have to take to Texas until the last minute. But Giovanna made it so I didn't even have to argue with the driver, who was a great guy by the way! It made planning my move much less stressful!

BI Bill Ortiz 3 Bedroom Home Read

Jul 22, 2025

Excellent Service

Bestmove Relocation I couldn’t thank you more for taking care of my 85 year old mother whom needed to be transitioned to an assisted living facility. I had extreme anxiety about the moving situation. Everything turned out great. A special shout out to my moving coordinator Giovanna and her team!

JA Jasmine Santana 1 Bedroom Home Read

Aug 06, 2025

Great job.

Booking was fast, communication was great, and the move went exactly as planned. The team was polite, efficient, and made the whole process so much easier than I expected. I wouldn’t hesitate to use them again.

BR Brandon Karcher 4 Bedroom Home Read

Mar 26, 2025

Moving from Denver to boise

Best Move Relocation did an outstanding job with my move. The crew was friendly, fast, and handled everything with great care. They made the entire process smooth and stress-free with their professionalism and attention to detail. It’s not often you find service this reliable. I highly recommend them to anyone looking for a hassle-free moving experience!

MI Michael P 1 Bedroom Home Read

Jul 18, 2025

Excellent Job

I am very impressed with this company! Thank you for handling my belongings with care. Your team was amazing. The only hiccup that we had was that there was a little ding on one of my nightstands.i had a pretty big move. I am going to refer your company to my best friend. Thank you!

PA Patricia Lopez 3 Bedroom Home Read

Jun 26, 2025

Great service

My wife and I moved with this company and we are very pleased! I really liked our moving coordinator! Thank you

AN Anthony Rubino 1 Bedroom Home Read

Sep 06, 2025

FRUSTRATING, DISSAPOINTING, DISHONEST COMPANY

BestMove Relocation has been a nightmare to work with. NEVER trust this company with your move. I booked my cross country move 4 months in advance. My priorities with this were (A) having my belongings arrive on time and (B) no surprise charges. The company seemed great at first. Richard, the sales person, assured me that there would be no surprise charges (unless I added more belongings, which is clearly understandable), the move would be full service, and since we were scheduling so far in advance that my belongings were sure to arrive on time. This part is especially important for a long distance move. I made sure to check on this numerous times prior to our pickup date. Days before pickup, I called the company as I had not heard from them. It is good that I did, because they said in order for my stuff to arrive on time, they actually had to pick up 3 days earlier. Although this was a pretty big change to our schedule, it was important to me that my stuff arrived on time. The crew showed up on the date of pickup... a 7 man team for a minimum load move. They counted my items and claimed that I was well over what I had stated, when in fact I was well below - short of a desk, two nightstands, 10 boxes, AND a 3 seater sofa. And also said they had to charge extra to tape a moving blanket around my TV and armchairs… even though they did this with every other item. Adjusting my $2,200 estimate to $2,900 on the spot. I argued with them back and forth, and ultimately decided to ALSO leave 2 armchairs and my TV - figuring I could buy them after my move... this made the price only $200 extra - criminal. I had HALF of the stuff I was originally quoted on and they still upcharged me nearly 10%. After this, they asked for a tip for their 7 man team, after taking all of 10 minutes to load the tiny move. After pickup, the team had 10 days to get my stuff from Seattle to Boston. My girlfriend and I arrived the day of our agreed upon delivery and were ghosted by BestMove's team when we tried to contact them. The next day we got ahold of them, they had no answers for us. No delivery date and no idea where our belongings were. So, the street parking I reserved for $170 in Boston for the truck is now down the drain and I have no clue on when to reschedule this for. We are now 5 days past our estimated delivery, sleeping on an air mattress, and still no answers. I call the company daily, most of the time it takes 4-5 attempts throughout the day for them to even answer. I am extremely frustrated with the dishonesty of this company, terrible customer service and poor performance. On my last call, I asked if they would be willing to at least partially refund, and they claim that there will be nothing of the sorts until they are 21 DAYS PAST THE DELIVERY DATE. I have never left a bad review like this, but this company should absolutely not be in business and I hope nobody else has this experience.

ZA Zac Paul 1 Bedroom Home Read

Apr 09, 2025

Great Experience with Diana and John!

I had a fantastic experience with Bestmove Relocation. Diana in customer service was super helpful and responsive. Sales representative John made the booking process easy and transparent. Both were professional and made my move smooth.

TO Tony Hudson 3 Bedroom Home Read

Aug 07, 2025

outstanding Work

Every step of the way, BestMove Relocation was on point. Clear communication, no surprise fees, and they took great care of my belongings. I also really appreciated the follow-up after the move to make sure everything went well. It’s that extra level of service that sets them apart.

CO Corey Johnson 4 Bedroom Home Read