B Line Movers

I honestly hate posting bad reviews (the majority of my reviews are overwhelmingly positive) but this experience was so terrible I felt compelled to share. The owner com ... Read More I honestly hate posting bad reviews (the majority of my reviews are overwhelmingly positive) but this experience was so terrible I felt compelled to share. The owner completely underquoted me. Gave me false information. Damaged our property. And was unbelievably rude and went on the attack when I pointed these things out. He and his team also have zero accountability. He was a referral from my Real Estate Agent so I didn't even look at his negative reviews on Yelp. My mistake. We hired B-Line movers to move us from Chandler to Queen Creek. This is what Bobby quoted me: "This will be done in 2 TRIPS with FOUR MOVERS and one 26 foot truck for a discounted rate of $235/hr, plus a $150 service fee, with a two hour minimum.". I don't recall him saying it would be $2,500 but even if he did that was the quote when everything was in our house. Before they came to pack us up we had moved 90% of the kitchen, 90% of our closets and made a dozen trips with packed cars to move stuff over. How the price ended up still being $2,500 when we moved 30% of our house over ourselves is beyond me. Either he low balled me or gave me a bad quote. But in Bobby's world you're not supposed to stick up for yourself and call him out. Apparently he thinks its malicious to post a truthful bad review. Our move actually ended up taking three trips (not two like he quoted) so of course I was charged for the extra time. And, we only got 3 movers (not four as quoted) so of course its going to take longer. And then the last two hours we only had two movers. Despite the frustrations of how the move was going we were incredibly nice to the movers. I absolutely did introduce myself to all of them and shook each one of the guys hands. Gave them water throughout the day. Even bought them $40 worth of In and Out burgers for lunch. It wasn't until after the move when I was discussing my frustrations with Bobby on speaker phone and the movers jumped in and started to harass me along with Bobby so they lost their $200 tips. Bobby has every excuse in the book when you question him any issue. When I questioned him he told me I was the rudest person he'd ever dealt with and that I was a piece of work. He actually said that when he thought he was just talking to his mover on the phone. He didn't realize he was on speaker phone until his mover said, "Bobby you're still on speaker phone." When I told him how displeased we were he said "well you were unhappy with your last movers so obviously the problem is you not me." They broke the base of one of our dressers (which was only 6 months old) so now it completely wobbles and needs to be replaced. When I questioned them they said well its not solid wood so ..... (really?). They damaged our "Sleep Number Bed". Crumpled it up in the move so when they moved it or grabbed the sides to put it back on the bed they tore the foam that frames the bed. The torn foam is literally right on the edges where someone placed their hands on it to pick it up. Of course they denied that. Contrary to his belief that they didn't unzip it, they actually did. You have to do that to set the tubing back up. The only reason I realized the foam was ripped was because they put the bed together wrong and it was not airing up properly. I had to open the mattress zipper up to fix where they had plugged in the mattress wrong. That's when I saw the ripped foam. And I can assure you it wasn't like that before they moved it. But again zero accountability. They threw things together with no packing paper so other things got damaged. And then even apologized on the box in marker. You can't make this stuff up. (see pics). You know I can get past things getting damaged but the attitude that the owner has is pure contempt for anyone who complains about anything. I'm sure he will come on here and deny all of this but there's really no reason for me to spend the time writing a bad review if it didn't happen. Do yourself a favor and find someone to move your stuff that isn't going to low ball you and is actually accountable for damage or at the very least not rude. I definitely WOULD NOT recommend B-Line Movers in any capacity given the way we were treated.

Moved yesterday. Great experience with extremely efficient 3 man team headed by Rain. Done in 5 hours at a very reasonable cost. Would recommend without hesitation. Than ... Read More Moved yesterday. Great experience with extremely efficient 3 man team headed by Rain. Done in 5 hours at a very reasonable cost. Would recommend without hesitation. Thanks to the team and Bobby.

I do not recommend. They have poor communication and business practices. They will charge you, not do any work, and then not refund you, with no prior communication about ... Read More I do not recommend. They have poor communication and business practices. They will charge you, not do any work, and then not refund you, with no prior communication about their fees being non-refundable. I am disabled with an invisible disability which makes it difficult for me to do physical work. Despite, I do my best to manage. Moving under a very tight deadline makes the already stressful chaos of moving home even more chaotic. My home is messy! The floors have not been recently mopped, The carpets are littered with bits and pieces. I have dishes in the sink. Regardless, my home is not unsafe! Regardless of any differences in opinion, what you did to me was truly awful. You should’ve asked me to take pictures of my space before taking my money instead of sending your guys out to do it and pocketing the change, leaving me just a few days to move out. You should be ashamed of yourself.

This is the second time that I am using this company. The owner personally saw to it that all of my needs were met. This is a terrific company to work with. They are cert ... Read More This is the second time that I am using this company. The owner personally saw to it that all of my needs were met. This is a terrific company to work with. They are certainly a man of their word. I highly recommend using them. I will be contacting them again. The are definitely my go to company now!!

They did a fabulous job! They wrapped everything and were amazing! Highly recommend! Great value! Headache free! They did a fabulous job! They wrapped everything and were amazing! Highly recommend! Great value! Headache free!

They responded promptly, worked quickly, and were very attentive. This is the second time I've hired them. Most Seamless Moving Process. They responded promptly, worked quickly, and were very attentive. This is the second time I've hired them. Most Seamless Moving Process.

We've used B Line twice now and have been very happy with them both times. We do not hesitate to recommend them to our friends in the area. We'd use them a 3rd time, fo ... Read More We've used B Line twice now and have been very happy with them both times. We do not hesitate to recommend them to our friends in the area. We'd use them a 3rd time, for sure.

I have moved a few times and this was by far the best mover’s. They were very professional and they went out their way to help. The prices are awesome they handle every ... Read More I have moved a few times and this was by far the best mover’s. They were very professional and they went out their way to help. The prices are awesome they handle everything as if it were there’s.