Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
May 03, 2024
My hats off to you!
Quick and helpful, the staff responded immediately. They spared no effort in making sure our order got here in one piece.
Jun 30, 2025
would suggest them without any hesitation
Since our relocation occurred during a heat wave, I felt bad for the team. Having said that, they never once complained. Their grit, determination, and self-sufficiency were extremely inspiring; they even brought their own beverages and made sure I was okay the whole time.
Dec 14, 2023
An outstanding move!
The service was phenomenal from the booking to the delivery! Henry was a great foreman, he was super helpful and diligent! The entire team was kind and I did not have to lift a finger! This team made my hectic move—across several states—easy!
Apr 15, 2024
Whole process so easy!
I highly recommend this company for a quick and smooth transition. I must say I got the easiest relocation assistance for my last shift with Amex Moving & Storage.
Jul 29, 2024
Very Smooth Transition!
The greatest of the best were these men. My relocation was successfully handled by them. They were kind and efficient at the same time. I would definitely get in touch with them again.
Nov 03, 2025
Super PRECISE and ON TIME!
The movers helped me get a treadmill and an elliptical from my garage into the new house. Those machines are heavy, but they handled them like pros. I'm glad I didn't try that myself.
Feb 14, 2025
This guys are pros
What blew me away about Amex Moving & Storage was their meticulous attention to detail. When they arrived, they did a quick walkthrough of my home, noting any fragile or tricky items. I had a collection of delicate wine glasses that I was super anxious about, but they individually wrapped each one and packed them in a custom-sized box with dividers. My oversized mirror was double-wrapped in padding, and they secured the corners with special foam protectors. The team worked like a well-oiled machine, never wasting a second. At my new house, they assembled my bed frame and adjusted my wobbly nightstand before placing it down. It felt like they genuinely cared about my belongings, which made all the difference.
Jun 09, 2026
This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform.
This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform. All of their reviews are fake. Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed up completely. Items were combined from different rooms at the time and scattered into random boxes but we did not mind. We actually had a 5 star review up for this company until a few days ago. Which I should also note that the employee who was in charge of all our paperwork actually asked me to write the 5 star review and submit it right in front of her, which is why it was posted immediately and up for several months. However, now several months later we are opening up all the boxes as we finally moved into our final location, and several items are damaged and lost. My mother had several boxes of decorative plants, most of which were forcibly shoved into boxes with no paper or wrapping, resulting in them snapping in half or losing majority of their leaves/flowers. Almost all had to be thrown out We are also missing a box with a large set of crystal drinking glasses, and who knows what else was in that box. But worst of all, we are missing all of my childhood toys. I have been collecting stuffed animals since I was a little girl, and the entire set, which I had packed myself, left just for AMEX to move, is missing. Along with that, my DISNEY Lego collection which is probably worth hundreds on top of the many Disney plushies already gone is also missing. After calling the company to ask for help, not even compensation or anything, just because I would like my lost items if they have them, I was given the number to file a claim. Mind you claims are only valid 9 months from the move date, and if you know all the items within the missing boxes (pretty convenient that they mixed around items from our household into each box so we have no idea what is in each one). Complaining or asking for compensation is the last thing my family is looking for, we just want our lost items back, but it is extremely disappointing we are missing all these items in the first place. Would not recommend and I am extremely upset with the service.
Jan 23, 2026
Cool Guyz.
I definitely recommend this service if you don’t want any problems when moving. The crew showed up and immediately got to work on the heavy boxes that I couldn't lift by myself. They kept the truck clean and tidy while they organized our possessions for the trip. It was much faster than I expected, and they didn't take any long breaks. Amex Moving & Storage provides a solid service for a price that actually makes sense for a normal person.
