Jun 09, 2026
This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform.
This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform. All of their reviews are fake. Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed up completely. Items were combined from different rooms at the time and scattered into random boxes but we did not mind. We actually had a 5 star review up for this company until a few days ago. Which I should also note that the employee who was in charge of all our paperwork actually asked me to write the 5 star review and submit it right in front of her, which is why it was posted immediately and up for several months. However, now several months later we are opening up all the boxes as we finally moved into our final location, and several items are damaged and lost. My mother had several boxes of decorative plants, most of which were forcibly shoved into boxes with no paper or wrapping, resulting in them snapping in half or losing majority of their leaves/flowers. Almost all had to be thrown out We are also missing a box with a large set of crystal drinking glasses, and who knows what else was in that box. But worst of all, we are missing all of my childhood toys. I have been collecting stuffed animals since I was a little girl, and the entire set, which I had packed myself, left just for AMEX to move, is missing. Along with that, my DISNEY Lego collection which is probably worth hundreds on top of the many Disney plushies already gone is also missing. After calling the company to ask for help, not even compensation or anything, just because I would like my lost items if they have them, I was given the number to file a claim. Mind you claims are only valid 9 months from the move date, and if you know all the items within the missing boxes (pretty convenient that they mixed around items from our household into each box so we have no idea what is in each one). Complaining or asking for compensation is the last thing my family is looking for, we just want our lost items back, but it is extremely disappointing we are missing all these items in the first place. Would not recommend and I am extremely upset with the service.
Mar 10, 2026
Very hard working group of guys
Contact this team for your relocation needs because they did a great job for me. They finished the entire project few hours from start to finish. I had a lot of loose gear and packed boxes that needed to go to my new apartment. The crew handled the loading process and the transport without any issues. The service met my requirements, and these guys deserve every five-star rating they get.
Dec 12, 2023
Easy Move
Great Team! So professionals. Thank you for everything Michele (customer services) and Henry with his team. The pick up service was excellent. My husband Alberto will post for the delivery service. I really recommend this moving company!!!!
Jan 13, 2026
I am so grateful to find such a great moving company
These movers provided a service that was excellent in every way. They took a boring and unpleasant task and made it much more bearable for me. I am quite proud of how the team of Amex Moving & Storage performed the task.
Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
Mar 25, 2025
Pleasant and Proficient!
I hired their movers for a move, and they made it very easy. They showed up on time, packed up my furniture with care, and secured everything in the truck with protective barriers. They were also kind enough to help with furniture placement after delivery. It was a solid 5-star experience!
Dec 15, 2025
Awesome!
The crew came right on time for my storage move. They worked quietly and made sure everything was packed neatly before loading it up, which saved me a lot of stress later.
Jul 17, 2026
Sublime Experience!
The movers were friendly, but never lost their focus. They managed to work effectively, communicate with each other and with each item, and treat them with care.
Apr 21, 2026
Very professional and caring.
Honestly, I was so stressed about this move, but these guys made it look easy. They showed up right on time and didn't waste a single minute. Each piece was wrapped up tight, and they didn't get scratched or broken, which was my biggest worry. They were super helpful and kept everyone moving quickly while still being careful with my stuff. I've used other movers before who were a nightmare, but this was a totally different experience. I'd definitely use them again for my next move.
Dec 20, 2024
The team was really fast but very careful with my items
I was really impressed by the service from this moving company. They arrived right on time and had everything ready to go. One of the movers noticed that I had a box of fragile kitchenware and handled it with extra care. The team was really fast but very careful with my items. They moved my queen-size mattress, which is always a hassle, without any issues. They also wrapped my leather chairs in protective plastic to keep them clean. What I liked the most was that they didn’t rush. They took their time making sure everything was packed properly in the truck. It made the entire process stress-free.
