Jun 04, 2025
Poor estimate and poor communication
Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed up completely. Items were combined from different rooms at the time and scattered into random boxes but we did not mind. We actually had a 5 star review up for this company until a few days ago. Which I should also note that the employee who was in charge of all our paperwork actually asked me to write the 5 star review and submit it right in front of her, which is why it was posted immediately and up for several months. However, now several months later we are opening up all the boxes as we finally moved into our final location, and several items are damaged and lost. My mother had several boxes of decorative plants, most of which were forcibly shoved into boxes with no paper or wrapping, resulting in them snapping in half or losing majority of their leaves/flowers. Almost all had to be thrown out We are also missing a box with a large set of crystal drinking glasses, and who knows what else was in that box. But worst of all, we are missing all of my childhood toys. I have been collecting stuffed animals since I was a little girl, and the entire set, which I had packed myself, left just for AMEX to move, is missing. Along with that, my DISNEY Lego collection which is probably worth hundreds on top of the many Disney plushies already gone is also missing. After calling the company to ask for help, not even compensation or anything, just because I would like my lost items if they have them, I was given the number to file a claim. Mind you claims are only valid 9 months from the move date, and if you know all the items within the missing boxes (pretty convenient that they mixed around items from our household into each box so we have no idea what is in each one). Complaining or asking for compensation is the last thing my family is looking for, we just want our lost items back, but it is extremely disappointing we are missing all these items in the first place. Would not recommend and I am extremely upset with the service.
Jul 22, 2025
extremely helpful and pleasant
We hired them to move our daughter into her college dorm. They carried everything upstairs carefully and treated her belongings with respect. Great service.
Feb 09, 2026
They were very responsive!
Due to a job transfer, I had to move in a hurry. The movers that I used showed up fully prepared and didn't waste any time chatting. They took the bed frame apart in minutes and kept all the hardware in a labeled bag for the other end. All the boxes were stacked neatly in the van to maximize the space. They reassembled all the things at the new place and made sure the path was clear before leaving. I would suggest calling this team if you plan to move soon.
Oct 28, 2025
The whole experience was so pleasant
Javier and his team handled the relocation of our medical office equipment. They treated each item with care and followed every instruction carefully. The movers double-checked details before loading and unloading, which gave me a lot of confidence. All items arrived safely and on time.
Dec 14, 2024
Bad Service.
Not only were the movers tardy, but they also reeked of cigarette smoke. During their half hour smoke breaks, they lounged in my driveway, and i had to wait. Their lack of urgency and professionalism was shocking. Super frustrating experience!
Jun 28, 2024
They helped us do our move quickly
There are not enough positive things to say about these movers—they were fantastic! They were complete pros from the minute they arrived. They ensured everything was safe in the truck and meticulously packed all my belongings. My relocation went off without a hitch because of them.
Aug 14, 2025
I strongly recommend their services.
I moved out of a duplex with steep, narrow stairs, and most of my furniture had to be angled and lifted carefully. The movers didn't rush anything and managed to get my sectional and tall dresser out without causing damage. Even when it took a few tries with the bigger pieces, they stayed patient and kept things calm. I was really happy with how it went.
Jan 06, 2026
Smoothest move ever!
I had a lot of fragile items to move, and I was worried about how they’d be handled. Amex Moving & Storage was careful and professional. They packed everything securely and made sure nothing was damaged during the move.
Jul 05, 2024
Arrived on time with great attitudes.
Despite the unexpected nature of my move, Amex Moving & Storage made everything appear effortless. I would not have been able to adapt to my new environment had they not helped. Everything went off without a hitch; therefore, I am confident in recommending them to anybody looking for movers.
Nov 18, 2024
they handled everything very well.
I was grateful for the skills of Malvin and his team. They managed to move my heavy bed from my old place to my new one without any hassle. They dismantled and reassembled it quickly and smoothly. They also moved my mattress, pillows, sheets, and blankets without any stains or tears. They were very strong and fast.
