Aug 25, 2025
Impressed me most was their dedication to customer satisfaction.
Our long-distance move from the coast inland meant my surfboards had to make the trip safely. The movers slid each board into padded covers and stored them against the truck wall to prevent bending. When they were brought inside, I checked for dings, but there weren’t any. I appreciated the extra steps to protect something I use every weekend.
Dec 23, 2024
Awesome!
The movers were friendly and efficient. They made sure to ask where each item should go in my new home, which saved me a lot of time.
Jun 11, 2025
It all worked out well!
Despite being a college student with few belongings, the movers handled everything well. They packed my dorm room in an hour after arriving on time. My TV and mini fridge were safely wrapped in blankets. They helped carry my items to my third-floor apartment, making the entire move easy and worry-free.
Apr 15, 2024
Whole process so easy!
I highly recommend this company for a quick and smooth transition. I must say I got the easiest relocation assistance for my last shift with Amex Moving & Storage.
May 05, 2025
Unsatisfied customer SERVICE
Dragged a metal dolly across my porch, leaving deep black marks that still haven’t come off. When I mentioned it, I got a quick Yeah, that happens before they moved on.
Nov 15, 2024
Wow, these guys are great; thanks a lot!
Their preliminary evaluation was meticulous, with team members making extensive notes about everything that would need to be relocated. They gave a thorough quote that they stuck to throughout the project. They showed up on moving day on time and ready to work with a full toolset.
Dec 05, 2025
Professionalism at Its Best
Our setup move involved heavy desks and computer systems. The movers packed everything carefully and labeled boxes for easy setup. By the next morning, the setup was ready for work.
Jul 09, 2025
They did a brilliant job!
Their communication game was really strong! My move operator who took my booking followed up a day before the move just to reconfirm details and timing. That simple check-in really helped with peace of mind. On moving day, the team was right on time and worked like clockwork as well. They did a brilliant job!
Sep 23, 2024
delightful experience
Loved the service! I had several large and heavy furniture pieces, including a custom-made dining table and oversized sectional sofa. However, the movers didn’t flinch at the challenge, handling each piece with care. They navigated tricky doorways and stairs without any issues. I was very impressed with the service they provided!
Jun 09, 2026
This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform.
This company pays for fake reviews and doesn't allow any negative reviews to stay on any platform. All of their reviews are fake. Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed up completely. Items were combined from different rooms at the time and scattered into random boxes but we did not mind. We actually had a 5 star review up for this company until a few days ago. Which I should also note that the employee who was in charge of all our paperwork actually asked me to write the 5 star review and submit it right in front of her, which is why it was posted immediately and up for several months. However, now several months later we are opening up all the boxes as we finally moved into our final location, and several items are damaged and lost. My mother had several boxes of decorative plants, most of which were forcibly shoved into boxes with no paper or wrapping, resulting in them snapping in half or losing majority of their leaves/flowers. Almost all had to be thrown out We are also missing a box with a large set of crystal drinking glasses, and who knows what else was in that box. But worst of all, we are missing all of my childhood toys. I have been collecting stuffed animals since I was a little girl, and the entire set, which I had packed myself, left just for AMEX to move, is missing. Along with that, my DISNEY Lego collection which is probably worth hundreds on top of the many Disney plushies already gone is also missing. After calling the company to ask for help, not even compensation or anything, just because I would like my lost items if they have them, I was given the number to file a claim. Mind you claims are only valid 9 months from the move date, and if you know all the items within the missing boxes (pretty convenient that they mixed around items from our household into each box so we have no idea what is in each one). Complaining or asking for compensation is the last thing my family is looking for, we just want our lost items back, but it is extremely disappointing we are missing all these items in the first place. Would not recommend and I am extremely upset with the service.
