Dec 05, 2023
5 stars
5 stars is not even enough!!! First time using a moving company and it was such a great experience. They were so great to work with. Alex team who came to pack up our home was phenomenal!! My family and I cannot thank you all enough! Definitely recommend, 10/10, if we need to move again AMEX Moving & Storage will be our first call.
Jul 15, 2026
They were professional from start to finish, and I would definitely hire them again.
I was nervous about moving my glass furniture, but the team wrapped everything properly and delivered it safely. They were professional from start to finish, and I would definitely hire them again.
Aug 15, 2024
Brave Movers
The first service we used was to move my flat. They helped us load a moving truck for an out-of-state move. They are quick, careful, and very professional when they pack, and their service is the best. The speed with which the move went through surprised us. They are very famous, so you should make your ticket beforehand.
Apr 03, 2024
Thanks to their entire team
Our entire home office and bedroom set was easy to disassemble and reassemble because of their friendly manner and eagerness to help. We comfortably resided in our new house, thanks to their entire team.
Jun 04, 2025
Poor estimate and poor communication
Do not recommend whatsoever. My family and I used AMEX moving when moving from Connecticut to North Carolina in August. At first all seemed well, and things were packed up completely. Items were combined from different rooms at the time and scattered into random boxes but we did not mind. We actually had a 5 star review up for this company until a few days ago. Which I should also note that the employee who was in charge of all our paperwork actually asked me to write the 5 star review and submit it right in front of her, which is why it was posted immediately and up for several months. However, now several months later we are opening up all the boxes as we finally moved into our final location, and several items are damaged and lost. My mother had several boxes of decorative plants, most of which were forcibly shoved into boxes with no paper or wrapping, resulting in them snapping in half or losing majority of their leaves/flowers. Almost all had to be thrown out We are also missing a box with a large set of crystal drinking glasses, and who knows what else was in that box. But worst of all, we are missing all of my childhood toys. I have been collecting stuffed animals since I was a little girl, and the entire set, which I had packed myself, left just for AMEX to move, is missing. Along with that, my DISNEY Lego collection which is probably worth hundreds on top of the many Disney plushies already gone is also missing. After calling the company to ask for help, not even compensation or anything, just because I would like my lost items if they have them, I was given the number to file a claim. Mind you claims are only valid 9 months from the move date, and if you know all the items within the missing boxes (pretty convenient that they mixed around items from our household into each box so we have no idea what is in each one). Complaining or asking for compensation is the last thing my family is looking for, we just want our lost items back, but it is extremely disappointing we are missing all these items in the first place. Would not recommend and I am extremely upset with the service.
Oct 11, 2024
Recommended by me :)
After a thorough comparison of various relocation services, I chose Amex Moving & Storage for their exceptional balance of cost-effectiveness and quality service. They appointed a dedicated relocation coordinator, Malvin, who meticulously managed the entire transition from inception to completion. His consistent communication and updates provided a reassuring sense of oversight and attentiveness to my relocation needs. His professionalism and amiable demeanor instilled a deep sense of trust and confidence in their services.
May 21, 2026
It was a solid overall professional move.
Vicente noticed that one of my boxes was not sealed properly and fixed it before loading it onto the truck. Small thing, but it saved me from finding broken stuff on the other end. It was a solid overall professional move.
Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
Dec 11, 2025
They are cheap and highly suggested.
We had a great experience moving our one-bedroom apartment across the state. The three movers were exceptionally polite and energetic. They took apart the bed frame and put it back together at the new place perfectly. They even asked where I wanted the heavy boxes in the kitchen. I highly recommend them to everyone.
Aug 25, 2025
Impressed me most was their dedication to customer satisfaction.
Our long-distance move from the coast inland meant my surfboards had to make the trip safely. The movers slid each board into padded covers and stored them against the truck wall to prevent bending. When they were brought inside, I checked for dings, but there weren’t any. I appreciated the extra steps to protect something I use every weekend.