Aug 22, 2024
Faultless service!
Amex Moving & Storage lived up to their name! Their coordinated effort was lightning fast, they showed up precisely when they said they would, and they made my relocation a breeze. They maintained a professional demeanor the whole time. They lifted my carpets and were extremely careful with all of my belongings, including my piano. In addition, they helped me get my new house set up just the way I had envisioned it. I will most certainly use them again, and suggest them.
Mar 07, 2024
Highly recommended!
We had a great experience with them. We hired their movers on a friend’s recommendation and we couldn’t be more pleased. They were amazing and handled our heavy furniture expertly. They padded every piece from every corner and even put them in double layers of furniture blankets. We received them in excellent condition. Highly recommended!
Jun 15, 2024
The crew was polite!!!
These guys were packing experts! They provided plenty of sturdy moving supplies, including mattress covers and furniture blankets.
Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
Oct 28, 2023
Satisfying Experience
Their help was crucial to my success; they are the genuine deal when it comes to wrapping my bulky furniture without any hassle. I would absolutely recommend this company
Nov 23, 2023
Recommend them
Trouble-free relocation. Even though my move took longer than expected, all my belongings arrived safely. I recommend them without reservation since they are the finest.
May 08, 2026
Couldn't have gone better.
I did not have a lot of stuff, but the team treated my move like it was just as important as any big job. They were thorough and did not leave until everything was properly placed. That kind of movers are hard to find these days.
Dec 17, 2025
Great value! Headache free!
The moving team did a great job shifting our studio equipment. They followed instructions closely and stayed polite the entire time. They handled the delicate parts with attention and made sure items were set properly after unloading. The timing was perfect for us to continue working the same day.
Nov 18, 2024
they handled everything very well.
I was grateful for the skills of Malvin and his team. They managed to move my heavy bed from my old place to my new one without any hassle. They dismantled and reassembled it quickly and smoothly. They also moved my mattress, pillows, sheets, and blankets without any stains or tears. They were very strong and fast.
Oct 08, 2024
Overall ok!
Moving from Valley Cottage,N.Y. to Ocala Florida. Henry and the crew were great!! That's where the good part ended. We had to wait two weeks to get all of our belongings and it finally arrived my work bench was damaged and half of our kitchen items were missing.My wifes expensive purse was missing from one of our boxes.Lots more broken items and we are still upset about the delivery experience.We had to negotiate with Ammex to get a fraction of our money back.
