May 13, 2025
Terrible communication on important matters
Within 30 minutes of the packers and their supervisor arriving I was told that I had much more than was listed and I would be charged an additional $1600. She said this without any evidence of any items that were not listed. This is after going over the list of items three times with the agent, even adding items. Moving is stressful and I am not young. I felt that I was being taken advantage of, moving day, house was sold! I had a melt down and told her that it was not right. She did not charge me and acted like she was doing me a favor, repeating, 'now are you happy'. They were not honest about all of the transfers to other trucks to transport my belonging to storage. When my things finally arrived at my new address, the truck did not even look road worthy and had leaked during the trip, staining furniture. Some of the boxes that arrived no longer had square corners. It was the worse moving experience I have ever encountered and would never recommend them.
Jul 23, 2026
I appreciated their professionalism throughout the day.
The moving process was well organized from start to finish. The crew arrived on time, handled everything with care, and completed the job within the estimated time. I appreciated their professionalism throughout the day.
Jan 08, 2025
Wonderful work!
The staff arranged everything in my new apartment according to a meticulous tile floor. They used foam cushioning to pack the cords and remote controls for electronics. The movers were highly knowledgeable and offered me advice on settling in. Wonderful work!
Jun 09, 2026
We recently used Amex moving and Storage to move my daughter from NYC to Orlando FL.
We recently used Amex moving and Storage to move my daughter from NYC to Orlando FL. Was quoted $3,500.00 for a tiny one bedroom apartment. The movers showed up at her Apartment as scheduled and then the nightmare began. Driver had to park another 100' away so his office immediately called telling me only 75' from truck to front door is included. I said fine, charge me for the additional distance. Then they made it up to the apartment and said they didn't have a mattress cover included in the price and i would have to pay extra, then they said they wouldn't move TV's in the boxes they came in that they had to use their own crate and that would be extra, and then they said mirrors would cost extra and then they said that lamps need a special cover and that would be extra. I told the lady on the phone that i felt that this was one big bait and switch exercise and that i felt i was being taken advantage of. She immediately threatens to leave and tell her drivers to leave. I said no, i don't have time to start all over again and we had a deadline to be out of the apartment, plus they had my $700.00 deposit. She said for the extras it would be another $1,000.00. I was in shock. That is one third the amount of the entire move. I agree because they have me bent over a barrel. So now they get to Orlando a week or so later and the disaster starts all over again. Did i mention they demand Cash only at delivery so i had to get $3,900.00 in cash the day before arrival. They arrive at the house and now demand the Cash without allowing us to inventory or inspect the items. The driver get the crazy lady on the phone and she starts yelling and screaming at my wife and me and telling the drivers to just leave. Finally one of the movers opens the truck to allow us to make sure all of our stuff is there but still wont unpack it. Now she is yelling at him telling him not to do it. We finally resolve with the drivers and get our stuff, but it was an absolute nightmare. These people are crooks and will take advantage of you. I highly recommend you stay clear of this company. We have moved several times and have never been treated like this and have never paid Cash. Run fast and far from these folks.
Aug 22, 2024
Faultless service!
Amex Moving & Storage lived up to their name! Their coordinated effort was lightning fast, they showed up precisely when they said they would, and they made my relocation a breeze. They maintained a professional demeanor the whole time. They lifted my carpets and were extremely careful with all of my belongings, including my piano. In addition, they helped me get my new house set up just the way I had envisioned it. I will most certainly use them again, and suggest them.
Jan 29, 2026
Super PRECISE and ON TIME!
A heavy safe is a literal pain to move, but the team from Amex Moving & Storage arrived with a heavy-duty dolly. They moved the heavy object through the front door with plenty of clearance. I was worried about my hardwood floors, but they used protective runners the entire time. The job finished faster than my last move. My heavy safe is now in the new place without any damage to it. The team was very professional and did not charge any upfront cost.
Aug 01, 2025
Thanks guys. You are awesome.
I moved from one state to another, taking a garage full of tools and oversized storage bins, along with my usual household items. I expected issues with the heavier items, but the movers had a plan and stuck to it. Everything arrived safely, and nothing was missing. They really knew what they were doing. The whole trip was handled professionally and stayed right on schedule.
Jul 16, 2025
Good Communication!!!
Hired them for a long-distance move with specific delivery dates. They coordinated the route in advance, stuck to the window they gave me, and called when they were an hour away to give me time to prepare. Everything from packing to delivery was managed superbly too. I’ve already recommended them to everyone I know!
Jul 24, 2024
hassle-free moving experience.
The staff performed an excellent job of moving my belongings without scratching or denting anything. Both movers were kind and helpful, which helped the process go smoothly. I appreciate it, Amex Moving & Storage.
May 18, 2026
Really Handled it.
I’m so glad we went with AMEX Moving & Storage. Everything arrived in one piece, and the guys were actually fun to have around. Honestly, I didn't think a move could go this smoothly, but the crew really handled it.
