Aug 28, 2024
The whole experience was so pleasant
We had many electronic devices and sensitive data to move, but the team ensured their safety with specialized packing and handling techniques. They treated our digital assets with care, using protective materials and meticulous labeling to guarantee safe transportation.
Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
Jul 31, 2024
Problem Solver
Javier and the rest of the Amex Moving & Storage staff did an excellent job. Everything was loaded into boxes and ready for moving. The team constructed and dismantled each equipment carefully, and the service was quick and effective.
Oct 14, 2025
Very hard working group of guys
The movers made a great impression right from the start. They came with clean uniforms, a well-marked truck, and the right equipment. This was a cross-town move for my family of five. They carried three beds, a big sofa, and about 40 boxes without damaging anything. Everything was placed exactly where we wanted it. The whole job was finished earlier than promised.
Feb 29, 2024
Excellent service
Excellent service throughout the move. They moved me within two hours and packed and arranged everything into my new home as well.
Jun 27, 2024
Stellar service from Amex Moving & Storage.
Amex Moving & Storage was fantastic the first time I used them. Arriving quickly, Javier and his crew were wonderful to work with because they were careful with everything and worked efficiently. I will most certainly choose them again.
Mar 12, 2024
They made moving much easier for me!
A great experience, because of the moving staff that came on estimated time. I appreciate how hard they work and follow all my guidelines attentively. Their dedication while moving was a big plus. They made moving much easier for me!
May 18, 2026
Really Handled it.
I’m so glad we went with AMEX Moving & Storage. Everything arrived in one piece, and the guys were actually fun to have around. Honestly, I didn't think a move could go this smoothly, but the crew really handled it.
Sep 09, 2025
Quick and Effortless!
Fragile items like glass tables and picture frames were packed with care. Everything reached the new home safely, and I couldn’t be happier with how attentive and respectful the movers were. They exceeded my expectations.
Oct 24, 2023
Remarkable Job
We were very happy with our moving experience from start to finish. Kudos for their exceptional service! They put down protective floor coverings to safeguard my home, showing a level of care I hadn't experienced with previous movers.