May 13, 2025
Terrible communication on important matters
Within 30 minutes of the packers and their supervisor arriving I was told that I had much more than was listed and I would be charged an additional $1600. She said this without any evidence of any items that were not listed. This is after going over the list of items three times with the agent, even adding items. Moving is stressful and I am not young. I felt that I was being taken advantage of, moving day, house was sold! I had a melt down and told her that it was not right. She did not charge me and acted like she was doing me a favor, repeating, 'now are you happy'. They were not honest about all of the transfers to other trucks to transport my belonging to storage. When my things finally arrived at my new address, the truck did not even look road worthy and had leaked during the trip, staining furniture. Some of the boxes that arrived no longer had square corners. It was the worse moving experience I have ever encountered and would never recommend them.
Nov 18, 2024
they handled everything very well.
I was grateful for the skills of Malvin and his team. They managed to move my heavy bed from my old place to my new one without any hassle. They dismantled and reassembled it quickly and smoothly. They also moved my mattress, pillows, sheets, and blankets without any stains or tears. They were very strong and fast.
Oct 17, 2024
We were grateful to have him in charge of our move.
I was REALLY happy because the whole process was really easy! My husband left the military, so we had to move our stuff from NY to DE. They called us when the truck was loaded and on its way. Our things were carefully unloaded at our new home.
Dec 17, 2024
Smooth move
Kendry and his team were outstanding! I highly recommend them. They were so careful with my things. Very efficient. I hope to not move for a long time- but would like their help to move if I need them in the future. Keep up the great work 👍👍
Oct 26, 2023
GREAT moving experience
When lifting heavy objects, James and Maxwell went out of their way to preserve my walls and flooring because they covered everything in moving blankets and large foam sheets. They demonstrated their dedication to preventing harm by wrapping fragile goods in many layers of shrink wrap.
Jun 19, 2025
They did a great job from start to end
I had a move involving 3 stops and this company’s experts managed it perfectly. I was sure something would get mixed up. But the crew had a detailed checklist, color-coded tags, and triple-checked everything before leaving each site. Not one box went missing, and everything arrived in perfect order!
Mar 04, 2026
extremely helpful and pleasant
I scheduled a same day move after finding a last minute rental. I did not have time to pack properly. The movers brought extra boxes and tape with them. They helped me pack my kitchen items and sealed everything securely. They kept track of smaller bags and did not leave anything behind. By evening, all my belongings were inside the new apartment and arranged room by room.
Jul 02, 2025
They were very responsive
Without carelessness, these men moved swiftly. They managed to move a complete two-bedroom apartment in under five hours without causing any damage.
Mar 06, 2024
Great care was taken
They were very careful to lock my cupboards and drawers so they wouldn't open while in transport. Before they left, they double-checked to make sure my furniture and boxes were delivered without any scratches.
Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
