Mar 01, 2025
They Took great care off My items
While relocating overseas, I was completely unprepared for the challenge of packing for such a dramatic life shift. They helped me decide what to send and what to keep, and they also gave me pointers on how to deal with customs processes. Their knowledge and experience were crucial.
Sep 16, 2026
It all worked out well!
I had a difficult time due to my moving date changing last minute. The team was understanding and used the new timetable. Sometime on moving day, they were ready and they managed to load everything efficiently. I was thankful for their flexibility and professionalism.
Aug 03, 2026
Avoid this company at all costs.
When looking for movers I fell for the AMEX scam, thinking their glowing reviews were real when they are not. I had incorrectly assumed this was a company with its own intake, movers, and drivers, instead Michelle acts as logistics working with outside contractors. During our intake call with Patrick (who is a sales broker NOT an AMEX employee), I provided a detailed itemized list of everything in the move (including dimensions for furniture) with video and photos. We were quoted 960 cubic feet at around $8k for a full pack and move. We paid the deposit and were told we would receive our items in our move-in date, which was a LIE. Additionally, we were not told upfront that the last two payments had to be in money orders. On the day of the move, Austin showed up with 2 men in an AMEX truck. Though they all had AMEX shirts, it was clear that Austin was a contractor that had then found 2 people to work with him. After his walk through, Austin told us we were under quoted and said we needed at least 1500, which would take us to $12k. We were obviously upset and immediately called Michelle. She was absolutely no help in the situation, pretending not to understand why we would be mad at suddenly having to pay $4k more. Having no choice, we went on with the packing and move. It took the 3 men 11 hours. And, as we would find out later why, we ended up having to leave behind 8 pieces of furniture because we would have needed even more space in the truck. We had to scramble to sell things and lost so much money doing so. During this day of hell, we were also told that we would NOT be receiving our items on our move in day - that they have to wait for a truck to be going that direction to put our stuff on. Had we been told that before, we would have been more strategic in what we did NOT pack and to keep with us! We had to continually call and text Michelle for updates as to where our stuff was, because, we had put AirTags in some boxes we knew they hadn’t left yet. At our new home, we had to buy air mattresses and other essentials while we waited two weeks for our stuff to arrive. We also had to buy almost all new furniture. Not only was the move itself overly expensive, we ended up spending thousands more to replace to furniture we had to leave behind. The 2 men who arrived with our belongings, were also clearly contractors. While unloading, they continually mentioned how lightweight the boxes were, how many of the boxes were misshaped because they were not full, and how certain materials were placed in the wrong boxes. They asked if we had packed ourselves and were shocked to hear we had paid AMEX for packing. As we began to unpack, we found that at least 75% of the boxes were half full. Meaning, our items would have taken up less space if the boxes had actually been packed to capacity. This is a complete SCAM and utterly unacceptable. We also found broken glassware, broken mirrors, bent books, and other damaged objects, because, again, the boxes were not packed correctly. This horrible packing cost us thousands of dollars in cubic square feet. This “company” is, at its core, dishonest. They scam you into thinking they are legitimate, when in fact, no one, except Michelle, actually works at AMEX.
Sep 21, 2024
Good Job Done...
We hired them on our neighbor’s recommendation and it was a fantastic experience! All our furniture, décor and crockery were meticulously wrapped and encased in cushioned boxes. We received everything in excellent condition!
Apr 23, 2026
Fast, Careful Long Distance
This was my third move in a few years, and this one stood out for the right reasons. There wasn't random confusion or back and forth. Things went from one step to the next in a normal, practical way.
May 05, 2025
Unsatisfied customer SERVICE
Dragged a metal dolly across my porch, leaving deep black marks that still haven’t come off. When I mentioned it, I got a quick Yeah, that happens before they moved on.
Feb 29, 2024
Excellent service
Excellent service throughout the move. They moved me within two hours and packed and arranged everything into my new home as well.
Apr 03, 2024
Thanks to their entire team
Our entire home office and bedroom set was easy to disassemble and reassemble because of their friendly manner and eagerness to help. We comfortably resided in our new house, thanks to their entire team.
Jun 27, 2024
Stellar service from Amex Moving & Storage.
Amex Moving & Storage was fantastic the first time I used them. Arriving quickly, Javier and his crew were wonderful to work with because they were careful with everything and worked efficiently. I will most certainly choose them again.
Mar 26, 2026
Immensely satisfied
I am writing this because I was super impressed with the specialized piano skid they used. Most movers just try to wing it, but Amex Moving & Storage came prepared with the right equipment and plenty of moving blankets. They didn't even leave a scuff on the hardwood floors while moving that beast of an instrument. It’s rare to see that kind of expertise these days.