Horrible Company
I’m not sure how amerisafe receives a 92% satisfaction rating here. It has been one of the worst experiences of my life in regards to a move. Andrew Williams did nothing but lie to me throughout the entire process from start to finish. He promised that I was purchasing a package that included packing all of my elderly parents belongings throughout their home. Even went as far as to say that this would be the easiest move that they had ever made! What a crock of crap… When the movers FINALLY arrived, they were an hour late. Then they sat in the truck for 45 minutes doing “paperwork.” They walked into the house and wanted to know why we weren’t packed! They claimed to know nothing about us paying for packing service, nothing about taking our belongings to a warehouse to be stored, and said that if they did take our belongings, they would have to be ridden around in the back of the truck while they made other pickups and deliveries. I was told that the movers would be from our area and our things stored locally in northeast Louisiana. The movers stated they were from Missouri, and that’s where I things would be! Then when I called amerisafe customer service while the movers were still at the location to be packed up, the rep asked to speak to the driver. He didn’t know that I had him on speaker phone, and he made fun of me for thinking that they were supposed to pack, and laughed at me. The rep said that we were supposed to pack the boxes that they sold us prior to them arriving. They brought the boxes with them, so that was impossible!!!! Plus, we paid for 20 boxes, and they brought less than 10…. After all that, they had the nerve to hand me a new bill for over $10,000!!! I had paid a down payment of $1900.00 and was supposed to pay $1200.00 when they picked up the furniture and belongings in Louisiana and another $1200.00 when they unloaded in Mississippi. Needless to say, we sent them on their way without using their services. Crooked company so BEWARE!!!!!!!!
