AVOID AmeriSafe
I wish I could give zero stars. Avoid AmeriSafe at all costs if you’re looking for clear communication and a trustworthy moving experience. My partner and I moved from Washington to Oregon, and from the very beginning, there were major inconsistencies between AmeriSafe and the third-party movers they outsourced. On moving day, the movers were nearly six hours late. During that time, we had to repeatedly contact AmeriSafe for updates and they never once reached out to us proactively. Each time we called, we were told they’d contact the dispatcher and get back to us within an hour. That follow-up rarely happened, and when it did, the estimated arrival times kept shifting: first 1–2 hours, then 45 minutes, then 23 minutes, and finally 14 minutes. The movers eventually showed up—but only after constant pressure from us. When I asked for clarification during one of these calls, the AmeriSafe rep repeatedly interrupted me, insisted I was wrong, and defensively claimed they weren’t being negligent, despite the fact that I wasn’t accusing them of that. I was simply trying to get a straight answer about the movers’ arrival time because we had to keep rescheduling a cleaning crew. Once the movers arrived, it took them about four hours to load our one-bedroom, one-bathroom apartment. We clearly communicated the required delivery date and time in Oregon due to a work obligation. That date came and went with zero communication from AmeriSafe. Despite calling them multiple times, they said they couldn’t provide any delivery information. In the end, we only knew our belongings were on the move because we had placed an AirTag in one of the boxes. When the movers arrived, they demanded an extra fee due to stairs at the new place, despite the fact that we had already paid that surcharge twice. When we asked to see the truck to confirm our items were inside, they aggressively refused until we paid the extra fee. Upon delivery, nothing was unwrapped, they attempted to drop off items that weren’t ours, and several of our belongings were missing. In summary: AmeriSafe was disorganized, unprofessional, unresponsive, and untrustworthy. If you want a smooth, stress-free move, choose any other company.
