RUN !DISHONEST FRAUDULENT COMPANY
Take your business elsewhere... Fraud! Our experience with this moving company was marred by misleading information and dishonesty. We received a quote from Darren to move our 4 bedroom/3 bath, living room, family room, and patio furniture from CA to TN. He took an inventory of the furniture we were planning on moving to use in his database to calculate the cubic footage we would need to give us a quote. He included 49 pieces of furniture and 50 boxes. Darren then went over the move process, which we found was a LIE and was the opposite of the contract they have you sign. I should never have trusted his word. Two days before the scheduled pick-up, James called to verify the inventory and even upsold us on reserving the full truck just in case we needed more space; we did so and paid the $1,050 extra (I was told it would be applied to the balance if we did not use the full truck). He said the truck would arrive the day we arrived or the day after at the latest. On the day of the move, the contracted moving company arrived with a 26' 'transfer truck' to pick up our belongings. It was immediately apparent that they had only calculated 1100 cubic feet, a mere 1/3 of the 1800 cubic feet 26' truck they had brought. (going on the Uhaul Site, it states that a 26' truck would fit a small three-bedroom). They informed us that an additional truck would be required, doubling our cost from $11k to $22k. This lack of transparency and the significant and unexpected financial burden it placed on us is unacceptable. We were told that we either could load up whatever fit in the truck at the price quoted or get an additional truck at double the cost. We had to cancel as we could not afford the additional truck, as everything on our end stayed the same from the start of the original quote. We were misquoted in making their deal look appealing for us to sign. They will not refund our deposit of $4,063.00 as they said we had to cancel 72 hours before the scheduled pick-up. How could we have known they would send a small Uhaul truck to move a 4-bedroom house? Customer Service is HORRIBLE, and they refuse to let me speak to anyone in management.
