Horrible co
Unfortunately, our experience is like a reviewer recently posted. We talked with Brian and and yes, he was a super nice guy and friendly and made promises on the phone that were never delivered upon. We were removing less than 500 miles and he said it would just be a few days to have the goods delivered. We explained moving from a storage unit to an apartment explained the location flight of stairs /everything it took two weeks and lots of badgering to their customer service people to ever get any response as to when the move would occur. The night before the move was finally scheduled which by the way it was 17 days from pick up in two weeks from the first promised date they tried to charge an additional $500 for a shuttle fee because a semi truck could not park in Brooklyn. I pushed back and was able to have that charge removed because the moving company knew everything in the beginning. Like a previous reviewer said Kimberly the customer service agent tried to make it our fault is to wire a delivery wouldn’t occur as previously promised. At the very last minute they ask whether you need to see your eye or if there are any parking limitations. This was provided promptly but yet they still try to name that is the reason that that delivery would be even later than promised. By the way, they are purely a broker and are not the ones who pick up your goods and transport them and there’s no way to ever contact people who actually have your belongings. Would never ever recommend them.
