Americas Family & Moving Services

Americas family movers

I was quoted a price over the phone with a salesman from the company without coming to the home. I asked them to co.e to the home and see exactly what needs to be picked ... Read More I was quoted a price over the phone with a salesman from the company without coming to the home. I asked them to co.e to the home and see exactly what needs to be picked up. He said that it would be very costly to come to the home and that we could send pictures of everything. I sent the pictures of all of the furniture that I needed moved and he quoted me a price of the pictures that he saw and sent me an electronic contract. I had to give him half upfront and then half after it was delivered . I excepted that and proceeded. When the movers came they showed up the day it was to be picked up but not until the evening when it was already dark. I waited all day and when they did show up it was in a rental truck and did not say America's family movers. They came and took more picture of the furniture and then said that the price is increasing as will take up more space in the truck. It actually doubled in price, spoke with a lady from company and said not responsible for third party as they are a broker and get another company to move the furniture. Did not know that and cant get money returned . so I had alot already invested and needed to move as leaving the next day. I had to zelle the money as they will not take credit cards or debit . It had to be zelled. how convenient as you can't dispute a zelle through the bank. Basically stealing more money . the furniture was to be delivered on the 12th and did not come till the day after. they were suppose to put the furniture back together and only partially put some together. Too lazy to do the rest. When they put all the furniture in the home there was a big scrape on the dinning room table. Clearly quite damaged. they took a Picture of it said they would let there supervisor know. I also took a picture of it and sent it to the company. We'll they told me that it's a separate department that takes care of damages and gave me the number. called that number and nobody answers the phone. The. I get an email to submit a claim and so I did and they said claim can't be submitted as they want a copy of fro t a d back of contract. it's an electronic contract.the whole thing is a scam. americas family moving company is a broker not an actual moving company, stay far away from them.