America First Moving

I moved from San Jose, California to Raleigh, North Carolina in mid-December for a new engineering role. Even with winter weather and holiday traffic, America First Movin ... Read More I moved from San Jose, California to Raleigh, North Carolina in mid-December for a new engineering role. Even with winter weather and holiday traffic, America First Moving delivered exactly when promised. My home office setup arrived in perfect condition.

Our family relocated from Plano, Texas to Naperville, Illinois so we could spend Christmas closer to grandparents. America First Moving handled our kids’ furniture care ... Read More Our family relocated from Plano, Texas to Naperville, Illinois so we could spend Christmas closer to grandparents. America First Moving handled our kids’ furniture carefully and labeled everything clearly, which made unpacking during the holidays much easier.

I was transferred on short notice from Milwaukee, WI to Kansas City, MO, and America First Moving took the reins immediately. They brought all packing materials, labeled ... Read More I was transferred on short notice from Milwaukee, WI to Kansas City, MO, and America First Moving took the reins immediately. They brought all packing materials, labeled everything clearly, and kept my electronics and monitors in specialized crates. Delivery was on time, and I was able to start my new role without any moving stress hanging over me.

***PURE NIGHTMARE*** If I could give a negative 0, I would! It has been 6 months, no resolution at all and NO furniture and out of over $10,000!!! NJ sales person told u ... Read More ***PURE NIGHTMARE*** If I could give a negative 0, I would! It has been 6 months, no resolution at all and NO furniture and out of over $10,000!!! NJ sales person told us that America 1st is a self-contained one stop shop and will deliver door-to-door for our international move to the Dominican Republic from North Carolina. NJ continued to reassure that their company would be great for the international move and that his guys would love to take a vacation to the DR and we had nothing to worry about. NJ proceeded to tell us that America 1st would also take care of customs, the fees and so forth once our belongings reach the port in the DR. We paid our deposit that was over $4400 pick-up date set for May 24, 2025, paid for so-called boxes for our tvs, a large mirror and a large picture. A U-Haul pulls up and only one guy to move our belongings name John. We had our belongings that were being shipped already boxed up and ready to go. John stated that we would need to pay an extra $1700 because of the cubic size of the container. First point of contact NJ did not say anything of that nature. We refused to pay the extra $1700. John contacted someone and that was the end of the conversation. Now, the boxes that we paid an extra $250 for the TV's, mirror and the picture; were just regular U-Haul moving boxes that were broken apart. Two other random guys pulled up hours later to assist John with the loading the U-Haul. We provided a cashier's check to John over $3000 once the U-Haul was loaded. I wouldn't think that on May 24, 2025 would be the last day that we would see our furniture. Next thing we know, we received an email from UShip Van Lines (also known as RADO Express), received the contract; had to make two more payments before our belongings could be scheduled for pick-up. Made the payment over $1300, and the last payment over $1900 once we receive our furniture. We're 6 months in, way beyond the delivery date of August 24, 2025. We have called America 1st numerous times over and over just to get the complete run around. We have spoken with Brian, Jessica, Eric, Matt; probably the entire company at this point. Today was the day, called back for a follow-up because Tuesday we were told that they reached out to UShip and waiting for an update. Each time that we have called, placed on hold; your shipment is in transit, your shipment is still in storage and you owe for 60 days of storage fees (we only had storage for 30 days and the fees were waived), your belongings are at the Miami port, now it's in transit, still waiting to assign a driver; the list and the plot continues with the same verbiage with no end! Today, called to get a follow-up and was speaking with Matt, all of a sudden Jason (Manager) took over the call. Where do I begin? First, I did not ask to speak with Jason. I was speaking with Matt. Jason thought that he would just bully me and that I was just going to be quiet and listen as if I was his child. That was not going to happen. Jason wanted to out talk me, and didn't care about our concerns. No one would tell us where our furniture is located, nor provide any resolution. We keep getting excuses, well we're the broker not the carrier. I expressed once again, that America 1st is the first direct point of contact. You took a large deposit just to leave us abandoned. Jason sent an email to UShip but at this point the way we have been mistreated; is pointless. We haven't received an apology or what can we do; just straight attitude from this company without any empathy or respect. We are very frustrated and disheartened that we have come to the conclusion that we may never see our belongings again. This company is nothing more than a SCAM and has taken our money and has provided a MAJOR DISSERVICE!!!! We have filed several federal disputes today after my conversation with Jason. We have already taken legal action with our financial institution for FRAUD, and I will be filing a dispute with our Attorney General in the morning. We shouldn't have to go to these in-depth measures to retrieve our furniture!!!

We sold our home in Reno, NV and moved to Spokane, WA for a quieter pace of life. America First Moving did all the packing, and their team worked like a well-oiled machin ... Read More We sold our home in Reno, NV and moved to Spokane, WA for a quieter pace of life. America First Moving did all the packing, and their team worked like a well-oiled machine. They protected our hardwood furniture with multiple layers and kept us informed while on the road. Everything arrived safely, including our big sectional couch.

We moved from Tucson, AZ to Omaha, NE for my husband’s residency program. Timing was tight, and we needed guaranteed delivery because of his schedule. America First Mov ... Read More We moved from Tucson, AZ to Omaha, NE for my husband’s residency program. Timing was tight, and we needed guaranteed delivery because of his schedule. America First Moving handled everything like clockwork. The movers were respectful, organized, and careful with our boxes of textbooks and equipment. The final bill matched the estimate, which we appreciated.

After a few years in Denver, we decided to move back to Charlotte, NC to be closer to our parents. With two kids and a house full of heavy furniture, we were nervous abou ... Read More After a few years in Denver, we decided to move back to Charlotte, NC to be closer to our parents. With two kids and a house full of heavy furniture, we were nervous about the process, but America First Moving made it smooth. They packed the kids’ rooms with special care and even helped us reassemble the bunk beds on arrival.

My fiancé and I moved from Boise, ID to Sacramento, CA, combining our apartments into one home. America First Moving treated our belongings with care, especially the fra ... Read More My fiancé and I moved from Boise, ID to Sacramento, CA, combining our apartments into one home. America First Moving treated our belongings with care, especially the fragile keepsakes from our engagement trip. They kept us updated during transport, and the delivery came earlier than expected, which helped us settle in before our wedding planning rush.

My company transferred me from Cleveland, OH to Dallas, TX, and I didn’t have much time to coordinate a move. America First Moving stepped in and took ownership right a ... Read More My company transferred me from Cleveland, OH to Dallas, TX, and I didn’t have much time to coordinate a move. America First Moving stepped in and took ownership right away—packing, labeling, and building a schedule that matched my start date. Their crew was friendly, efficient, and thoughtful about my work equipment. It made a stressful transition so much easier.

I moved from Seattle, WA to Jacksonville, FL after deciding to live closer to my sister. America First Moving handled everything with total professionalism. They wrapped ... Read More I moved from Seattle, WA to Jacksonville, FL after deciding to live closer to my sister. America First Moving handled everything with total professionalism. They wrapped all my large furniture individually, kept me updated while the truck crossed the country, and delivered right on the agreed date. Nothing was scratched or dented, which amazed me considering how far everything traveled.