America First Moving

America First is a moving broker. They contract with local moving companies to do the actual move. The initial phone quote was $8500 (paperwork sent confirming price). S ... Read More America First is a moving broker. They contract with local moving companies to do the actual move. The initial phone quote was $8500 (paperwork sent confirming price). Since this was my fourth quote it lined up with the other three quotes I rec'd. But, when the inventory list was done, the price went to $13,000. They did lower it to $11,587 (which was still extremely high). I had no time to change my moving company. The main person I communicated with was the driver. His command of the English language was poor. The packers could not speak or understand English. The following items were damaged or destroyed: 1) Molding on the hutch was damaged, 2) broken pictures / glass frames, 3) clothes were not hung in wardrobes, they were folded and stacked until there was no more room. Could not reach the bottom of the box and the box was too heavy for me to tip over so I could empty it. 4) wrapped candles in two sets of sheets and the red dye permanently stained and ruined the sheets, 5) salad crisper destroyed, 6) broke glass globe stand, 6) broke standing light stand, 7) sleep # mattress was not wrapped correctly so it does not operate correctly. Will cost me $290 just to have a representative to evaluate the damage. Finally, when I sent my letter, with pictures of all the damaged/broken items, they said they could compensate me $100. At that point, I knew there was no need to speak to them any further. DO NOT USE THSE PEOPLE. They are scammers!

They were very nice and responsive until they cheat you. The moving teams showed up 4 hours before scheduled I was unprepared because I had a lot to take care of before t ... Read More They were very nice and responsive until they cheat you. The moving teams showed up 4 hours before scheduled I was unprepared because I had a lot to take care of before the move. They demanded a $220 tip for junking a bed frame right outside the apartment. They didn't give me a chance to do a walk through after the move because when they called me to say they already left while I was at the dog park. I had to end up paying a smaller moving company to get all the stuff they left behind in my apartment the next day. When you call the back to complain they ghost you. Don't trust them with all that 25 years in the business crap they will tell you.

America First Moving Services has nonexistent professionalism or reliability. Beware of unexpected price increases after they load your belongings onto the truck. Additio ... Read More America First Moving Services has nonexistent professionalism or reliability. Beware of unexpected price increases after they load your belongings onto the truck. Additionally, they and their subsidiaries (AMB Moving and Storage Inc. and Sorto Express Transportation Inc.) will hold your belongings hostage, with little to no support from anyone in resolving these issues. Only "give us what we want, how we want it." The company outsources its moves to third-party contractors, who in turn hire day laborers from in front of Home Depot, making it difficult to track shipments or hold anyone accountable. I’ve been waiting months for my belongings; I’m being pressured into paying additional fees before they’ll deliver my belongings. This is a scam company; they will lie and agree to any request to get your business, then bait and switch and provide nothing promised in the contract or via phone. I never authorized them to place my belongings in storage; they’re holding my items hostage and charging me storage fees for it. They took what they wanted out of my storage and left the rest, saying the whole truck wasn’t allocated to me. I’m still paying for a $500-a-month storage unit and have to hire another moving company and fly back to Las Vegas. They tried to overcharge me at pickup after my belongings had been loaded onto the truck. They forged a document; this is identity theft. Forget about those professional movers they raved about; they hire day laborers from in front of Home Depot. There are no professional movers. Only God knows who they have handling your belongings and in your home. Most of all, America First Moving has a pattern of deceptive pricing, poor communication, and lack of accountability, leading to a highly frustrating experience. If you bring up their dishonesty, they’ll deflect and only talk about extorting money from you. They or their subsidiaries won’t give me the correct billing. America First Moving Services didn’t provide any of what I contracted them to do. I had to involve the bank, and they returned the deposit that is allocated for them, only to add it back to the balance. A refund is just that, a refund. If they thought they deserved the money, they would have fought it at the bank, like every other legitimate business, not refunded and added it back to the bill. This is the worst company I’ve ever had to deal with. If you're considering them as a moving company, it may be best to explore other options with better reputations. Warning: Avoid them at all costs!!! Save yourself time, money, and your sanity.

BEWARE !!!October 2024 I began looking for a moving company to conduct my move to Dallas. I didn’t know much about finding a company for long distance moves but I did m ... Read More BEWARE !!!October 2024 I began looking for a moving company to conduct my move to Dallas. I didn’t know much about finding a company for long distance moves but I did my best to vet companies, try and ask the right questions and read reviews. Ultimately I chose Americas first moving. I felt reassured by manager Jim that they would help me, take care of my belongings, be transparent and give me fair prices. I communicated how important it was to me that there were no surprises and that I would be honest about what I was moving so that I could plan accordingly. Jim reassured me numerous times that as long as I communicated the items and they didn’t change the price would stay the same (I asked explicitly numerous times). When working with Jim he assured me that I had his direct number and for a few days after scheduling the move, I was able to directly get in contact with him. a few more months went by and it came to be right before the move and I reached out to “Jim” who assured me that he would be with me every step of the way, but upon reaching out, I was met with an automated system to talk to customer service representatives. This was a huge red flag. But I was too far from when I made my deposit to turn away. I got my questions answered by a customer service representative and a few days before the move. I was called back to confirm the items I was moving. I did decide to add a few additional items which I communicated to the representative and he informed me that these few items would cost me an additional $700. To me it did not seem like the items I was adding were equivalent to that charge, but I paid in hopes that that would be the only additional charge the day of my move. The movers came in which I came to find out that the company that I had been working with was a broker, and they would not be conducting the move. Actual movers surveyed my items and told me it would cost an additional $1000 on the lower end to complete the move. They informed me the additional $700 I paid did not go to them and it was a part of the fee of the brokerage. I communicated that the items I would be moving were the same as what I communicated to the representative and they said it doesn’t matter basically the size I was quoted for was inaccurate. I had no choice but to pay the fee as I was due to be out of my apartment and needed to make my way to Dallas. Fast forward to the delivery of my items the morning. My items were supposed to arrive another Moving Company called me and let me know that I would need to pay an additional $700 to them upon delivery because they needed to move my items from one truck to another. They informed me that the original truck would not fit at my location, which is not true because there is an empty lot that the truck would be able to turn around in and leave in. I declined and told them to keep the items as a now $1900 move has become over $4000. The company decided to deliver my items without the additional charge. However, I have never felt more scammed and bamboozled in my life. I trusted America’s first Moving to be honest and transparent about their prices and business practices and they were nothing but deceitful and predatory of someone who doesn’t know much about the Moving business. Had I known this I would’ve worked directly with Moving Company not a broker. Unfortunately now I am out of $4000 and left with multiple broken items, including glass that was packed and a specific box made for glass and labeled appropriately. If I can help anyone, please be aware of this company and please take your money anywhere else. my mom works for the police department where I’m from as an investigator and we feel very confidently that no judge would agree that these business practices are ethical. This is extremely predatory please beware.

Only after money, will increase bid by more than $1,000.00. Shows up late by several hours or puts off till next day. Movers smelled like weed. Boxes crushed. Mentioned t ... Read More Only after money, will increase bid by more than $1,000.00. Shows up late by several hours or puts off till next day. Movers smelled like weed. Boxes crushed. Mentioned tip 9 times while unloading. Worst broker in business. They have snotty customer service, who doesn't care. I'm sure they get yelled at a lot, with the service they provide. Buyer be ware.

DO NOT USE. Scammers and crooks. Any positive reviews are scams. Check out their better business bureau rating. Here are the facts: 1. Your price will double 2 days befo ... Read More DO NOT USE. Scammers and crooks. Any positive reviews are scams. Check out their better business bureau rating. Here are the facts: 1. Your price will double 2 days before the pickup. (Bait and switch) 2. If you want it within the 2-3 days you asked for delivery they will add $1K (no disclosure at sale.) Without paying this, expect items to arrive 3-4 weeks later. 3. Your items get moved on/off trucks-warehouse multiple times. Boxes THROWN on the truck in a pile. Zero professional movers involved. 4. Items will be damaged and totally LOST. 5. You won't be compensated. Your credit company can't help. 6. The people who sell you the contract will vanish; the service reps will blame you for everything. MY ADVICE: A cross country move will only go well if you do it yourself (UHaul pod serice is fabulous, 1/3rd the cost) or hire a prominent national mover.

Thanks To brandom and Kassandra for explaining the entire process to us, All of our doubts were cleared and the move was succesfull without any issues. ... Read More Thanks To brandom and Kassandra for explaining the entire process to us, All of our doubts were cleared and the move was succesfull without any issues.

America First Moving made my move seamless and easy. The team was professional and prompt. Would definitely use them again. America First Moving made my move seamless and easy. The team was professional and prompt. Would definitely use them again.

All of my belongings were wrapped in bubble paper and perfectly taken care of. Very dedicated moving services. All of my belongings were wrapped in bubble paper and perfectly taken care of. Very dedicated moving services.

Tengis and Brandon were terrific!! Smooth delivery and everything delivered with care. Great communication, they called the day before delivery to let me know of approxim ... Read More Tengis and Brandon were terrific!! Smooth delivery and everything delivered with care. Great communication, they called the day before delivery to let me know of approximate arrival time, then again the morning of and one hour prior to arrival. Highly recommended!!