Sep 10, 2025
Keep away your valuables from this company
We hired Alma Moving to move our belongings from Charlotte, NC to Norfolk, VA (only a 5-hour distance). Before signing, their representative promised delivery within 1–3 days. Based on this, we signed. • After pickup on August 15, nothing arrived within 3 days. • Then they told us 7 days. Still nothing. • Later, they claimed our belongings were “on the way,” but weeks passed. Today it has been 25 days, and we still don’t know where our belongings are. They never respond to emails, only through BBB. We even asked to pick up our items ourselves, but they ignored us. At pickup, their staff wrapped our couch in a dirty blanket, even though we provided clean plastic covers. This makes us worry that our items are being stored in poor, unhygienic conditions. We have been forced to live in an empty house, buy new essentials, and suffer both financial and emotional stress. If our belongings arrive damaged, we will take legal action. We strongly warn others: do not trust Alma Moving. They are misleading, unprofessional, and provide false information just to make you sign.
May 28, 2024
Do not use!!! Beware!!
So many hidden fees. Didn't factor in boxes in my initial quote which I vehemently opposed but I was assured my price wouldn't increase. It did - by $3000. Another $750 in packing fees despite me providing everything they told me to provide. I repeatedly told them I had a large piece of exercise equipment that needed to be disassembled. Assured no fee for that then tacked on for that as well as moving my washer and dryer (which they always knew I had.) Lots of confusion between who I pay - the foreman or the office. Foreman was pushy about me tipping his Craigslist crew - basically wanting me to pay their $19/hour rate for him plus tips. My initial quote was $6500 and I ended up spending almost double that. Oh and lots of my furniture is damaged but they got the hell outta dodge the second they finished. No final walkthrough. I'm now toting boxes that were clearly labeled where they should go but were not left there. Absolutely disgusted with my experience.
Aug 29, 2024
Simply the best
I had a great time! The team leader discussed all the points, which helped reduce stress or tension. They did all the work perfectly, and the moving process was very easy and without any problems.
Apr 09, 2025
A Dream Team.
So happy with them! They packed and loaded our home efficiently, and everything was delivered in the same condition. A+ service!
Oct 10, 2024
Problem Solver
My possessions were arrived in excellent condition after being painstakingly packed. If I ever relocate, I'll use them once more!
Sep 09, 2026
Trustworthy & Efficient
Moving can be stressful, but this team made everything incredibly easy. They were professional, careful, respectful, and very efficient. From loading to unloading, everything went smoothly and without any problems. Great customer service and excellent attention to detail. Highly recommended!
Jul 07, 2026
Excellent moving service!
Excellent moving service! The team was professional, punctual, and handled my furniture with great care. Everything arrived safely, and the entire process was smooth. I highly recommend this company to anyone planning a move.
May 01, 2025
Captivating Experience
Alma Moving was excellent; we had nothing but praise for them. Moving day wasn't difficult, although it had been very hectic for my sisters. After arriving on schedule, they packed the vehicles promptly and meticulously. I appreciate your assistance.
Jun 24, 2024
Great Customers Services!
Surprisingly, the services were reasonably priced without sacrificing quality. Once the job was completed, there were no additional costs, and the movers gave a precise estimate.
Sep 19, 2024
Super heroes of moving
My sectional sofa and bunk beds arrived in brilliant shape to me! The moving crew were careful while hauling them down the balcony and secured them in the trucks with strong straps too. I will hire them again in the future for sure!
