How My Good Movers Verifies Moving Companies
By MGM Editorial Team
Last updated
Every moving company on My Good Movers goes through the same checks before its profile goes live, and keeps being checked while it is listed. This page explains what we check, where we check it, how long it takes and what happens if a check fails. The checks are the same for every company, whether it uses a free Basic listing or pays for Premium, ads or leads.
Why We Verify Every Moving Company
People use My Good Movers to find a mover they can trust with their home and belongings. Fake company names, missing registration and changing phone numbers are some of the most common signs of a moving scam. Checking every company before it is listed protects customers, and it protects honest movers from being compared with companies that aren’t real.
What We Check Before Your Listing Goes Live
| What we check | Who it applies to | Where we check it |
|---|---|---|
| Active USDOT number | Interstate movers and brokers | FMCSA records (SAFER) |
| Active operating authority (MC number) | Interstate movers and brokers | FMCSA Licensing and Insurance records |
| Carrier, broker or both | Interstate movers and brokers | FMCSA records, compared with what you tell us |
| State license | Local and in-state movers, where the state requires one | The state’s licensing records |
| Company name | Every company | Public records and your online presence |
| Business address | Every company | Public records, compared with your service area |
| Phone number | Every company | We confirm it works and leads to the same company name |
We don’t check the amount or terms of your insurance. Customers can see the insurance an interstate mover has on file with FMCSA through the USDOT link on its profile.
How the Verification Process Works
- You submit your details. Click Add Business on My Good Movers and enter your real business name, address, phone number, services and service areas. Add your USDOT number (and MC number, if you have one) or your state license, and say whether you are a carrier, a broker or both. Incomplete listings don’t go live.
- We check your registration. For interstate moves, we confirm your USDOT number and operating authority are active with FMCSA and that your registration type matches what you told us. For local moves, we check your state license where the state requires one.
- We check your identity. We compare your company name, address and phone number with public records and your online presence. They should fit together: the address should fit your service area, the years in business should match public records, and the phone number should lead to the same company.
- We look for signs of real activity. We look for an online presence and a customer history that make sense for an active business.
- We may ask you for more. If something doesn’t match, we pause and contact you to confirm the detail or ask for proof. If we ask for your USDOT and MC numbers or state license and you can’t provide them within 48 hours, we treat it as a serious concern.
- Your listing goes live. Once all checks pass, your profile goes live automatically as a Basic listing. We can still review any listing at any time.
How We Keep Checking After You’re Listed
Verification doesn’t stop once you are listed.
- Profile reviews. We review mover profiles every 21 to 30 days, and more often for profiles with a lot of user activity. We check contact details, service areas, services and review trends.
- Registration rechecks. We recheck federal registration every 60 to 90 days, and sooner if something changes.
- Immediate checks. We check your profile straight away when you report a change, your registration status changes, a user reports an error or a concern, or there are signs the business has closed, been sold or stopped operating.
- Warning signs. We look more closely when contact details change two or three times in a short period, many complaints arrive in a short time, reviews jump suddenly, or users report large deposits, changed estimates or held belongings.
What Happens if a Check Fails
- Before listing: if a detail is missing or doesn’t add up, your listing doesn’t go live until it is fixed and confirmed.
- Wrong or outdated details: we correct the detail, or hide it until it can be confirmed, and may contact you.
- Inactive registration: if your federal registration becomes inactive, we pause or remove your listing until it is active again.
- Serious problems: for false details, a fake company name or signs of a scam, we may lower your visibility, show a warning on your profile, or pause or remove your listing. Each step is described on our Action We Take page.
You can appeal any decision. See How to appeal a decision.
Paying Never Changes Verification
Every company goes through the same checks. Paying for Premium, state add-ons, Featured Partner, Sponsored Ads or the Lead Program never lets a company skip a check, never speeds one up and never stops us from acting when a check fails. See How My Good Movers Makes Money.
What Verification Means and Doesn’t Mean
Verification means we have checked that a company is who it says it is, that its contact details are real and that it has the registration its moves need. It is not a guarantee of a company’s prices, quality of work or insurance, and it is not an endorsement by My Good Movers. A listed company must not say that My Good Movers endorses or certifies it. See our Transparency Standards for Moving Companies.
How to Keep Your Profile Verified
- Keep your company name, address, phone number and service areas up to date in your dashboard.
- Keep your USDOT number, operating authority or state license active, and tell us when it changes.
- Tell us straight away if your company is sold, renamed or moves to a new address.
- Answer our requests for information promptly.
- Follow our Guidelines for Moving Companies.
Full details: Terms for Moving Companies · How We Maintain Data Accuracy · Scam Protection
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