How to appeal a decision
By MGM Editorial Team
Last updated
If you think we got a decision wrong, you can ask us to look at it again. Reviewers and moving companies can both appeal.
Steps
- Reply to the email we sent you about the decision. Explain why you disagree, and share anything that helps, such as a booking confirmation, contract, invoice, bill of lading or emails.
- If that doesn’t resolve it, file an appeal at [email protected] (subject “Appeal”) within 30 days of the decision. Include your name, the company’s name or a link to the review, the decision you’re appealing and why.
What happens next
- A member of our team who didn’t make the first decision reviews your appeal.
- We reply within 10 business days. If we need more time, we tell you why.
- The first decision stays in place while we review your appeal.
- You can appeal each decision once, unless you have new information.
Appealing doesn’t affect any legal rights you have.
Full details: Action We Take
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