How to reply to a review
By MGM Editorial Team
Last updated
You can post a public reply to any review on your profile. A good reply can win back a customer and show others how you handle problems.
Rules for replies
- Keep replies polite, professional and factual.
- Don’t attack, insult or threaten the reviewer.
- Don’t share the customer’s private information, such as a phone number, address or account details.
- If you want to resolve the issue, share a phone number or email the customer can use to reach you.
- If you use AI to draft a reply (a Premium tool), read and edit the draft before you post it. The reply is yours, and these rules apply to it.
We check replies before they go live and remove replies that break these rules. You can’t contact reviewers through our platform about their review.
If you disagree with a review
We don’t take sides in disputes between moving companies and customers. A low rating or a review you disagree with isn’t a reason for us to remove it. The best response is a calm public reply that gives your side of the story.
Full details: Guidelines for Moving Companies
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