What to do if a mover pressures you about a review
By MGM Editorial Team
Last updated
You have the right to post an honest review. Under the federal Consumer Review Fairness Act, a contract term that bans honest reviews, or charges a fee or penalty for one, can’t be enforced against you.
A moving company must never
- threaten you, or say it will take legal action, to stop or remove a review;
- hold back or delay your belongings because of a review;
- make a refund, discount or fix depend on changing or removing your review;
- offer you something in return for a review.
What to do
- Keep the messages, emails or contract terms.
- Report it to us. We treat pressure on customers as serious misuse and may show a warning on the company’s profile or remove its listing.
- If a company is holding your belongings, contact your local police. For interstate moves, file a complaint with FMCSA through Protect Your Move or call 1-888-DOT-SAFT (1-888-368-7238). You can also report fraud to the FTC at ReportFraud.ftc.gov.
Full details: Action We Take · Report a Concern
Related articles
See something wrong?
Tell us about a fake review, a possible scam, wrong information or an ad without an “Ad” label.