Zenith Moving Group LLC

I would not recommend Zenith Moving Group to anyone looking for a stress-free, reliable move. You deserve better than this.

I used New Zenith Moving Group for a long-distance move to Nashville, TN, and unfortunately, I had a terrible experience from start to finish. I provided them with a star ... Read More I used New Zenith Moving Group for a long-distance move to Nashville, TN, and unfortunately, I had a terrible experience from start to finish. I provided them with a startup inventory of the items I needed to move and was instructed to reserve my building’s freight elevator for 7 AM — they didn’t arrive until 9 AM. From the moment they showed up, the move felt rushed and disorganized. The person supposedly in charge clearly wasn’t managing the team effectively, and I even witnessed one of the movers kicking my $2,000 sofa in an attempt to separate the pieces — completely unacceptable and disrespectful. I also had an IKEA bed, which I’ve moved before without issue. This time, they made me sign a waiver saying they’d disassemble it but wouldn’t be liable if anything went wrong. Not only did they completely destroy the bed, but they also lost the screws necessary to reassemble it. When I contacted customer service, I was told they had “offered me three options” — but I was only ever presented with one, so that felt dishonest and dismissive. To make matters worse, the lead mover was clearly annoyed and short-tempered the entire time. He got into a heated argument with my building’s concierge and kept trying to drag me into it by asking me to agree that the concierge was rude. It was wildly unprofessional and put me in a very uncomfortable position as a tenant still living there. Once in Nashville, I realized my TV was missing. When I called customer service, their first response was to blame me — saying I should have updated my inventory (even though they use a sticker system that clearly isn’t foolproof). Eventually, they claimed the TV has been shipped to me, but it’s now been almost a month no update and no delivery. I texted them July 11 with no response. I called again July 14 and finally received a refund for the bed screws — almost a month after the move — but only because I called them about my TV. I was told I’d get an update soon regarding my TV, and unsurprisingly, no one has followed up. UPDATE: I got a call July 24 from the company asking if the driver had called me, so I told them no. So they told me that I would get a call in regards of my TV getting delivered. I let them know I had a work trip coming up, and they told me it should be delivered before then. Few days went by the driver called me and he told me he was going to get there July 27 and that I had to be waiting for him between 2-7pm and that since he was driving an 18 wheeler and my building wasn't accessible I would have drive somewhere and meet him to get the TV (which honestly after having to wait 6 weeks not acceptable, but also I wasn't going to be in town since I was leaving for my trip). After I told the driver that he called the company and said he was going to park and walk over to my building and deliver the TV and leave it with the concierge. Fast track I just got back from my trip and my TV is a complete LOST and DAMAGE, and now I have to file a claim with them. Honestly again this has been a TERRIBLE EXPERIENCE. Bottom line: poor communication, careless handling of furniture, unprofessional behavior, and a complete lack of accountability. I would not recommend Zenith Moving Group to anyone looking for a stress-free, reliable move. You deserve better than this.