Jul 02, 2025
High-end service all around
Yeah, the way they handled awkward furniture showed real experience. No scuffs, no rush — just clean, controlled effort. Their methods? WOW, straight-up professional. Padding was thick and wrapped tight on every corner. Even the small things were protected. Felt like high-end service all around.
Jun 15, 2024
Super professional and fast service
I was happy with how quickly and well the crew did their jobs and helped us reach our goal. Super professional and fast service
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Dec 03, 2024
Best Services
They made my move so much less stressful. The movers were punctual and professional, ensuring all my furniture was carefully transported. Affordable and reliable service!
Jan 01, 2026
it felt like such a relief having a team I could trust.
They worked quickly, were super professional, and went above and beyond to make sure everything was taken care of. I honestly wouldn’t have been able to do this move without them — it felt like such a relief having a team I could trust.
Oct 01, 2024
Perfect Transition
We moved to a house with a large yard, so a lot of outdoor furniture and equipment had to be relocated. The movers carefully packed all of our patio furniture, gardening supplies, and even our lawnmower. I was delighted with their organization and ability to fit everything onto the vehicle.
Feb 08, 2026
they did everything with ease,
From packing to setup, they did everything with ease, which made the move completely stress-free and honestly a lovely experience. I would highly recommend X Van Lines LLC to anyone looking for a smooth, reliable, and well-organized move.
Aug 08, 2026
Thank you Jay for everything!!!
When I met with Jay, he simply left a more confident and can do attitude than the other companies. During our move, we did experience a fairly big hiccup, but Jay was right there as he said from the beginning - and he stayed until everything was complete and done like he promised. Knowing X Van Lines LLC has Jay Dempsey on their team, I cannot recommend them highly enough! In short, Jay saved our move and held true to his word, which is extremely rare in today’s world…especially the not so heavily regulated moving industry. If you need to move - get with Jay, he will give you the up front and honest truth…and be there till the end!!!! Thank you Jay for everything!!!
Sep 27, 2025
team were phenomenal!
team were phenomenal! They were communicative, early, safe and fast! We so appreciated their help in our first move into a house! 10/10 would recommend them again. They even went above and beyond in helping us remove some things we no longer wanted.
May 21, 2026
Highly recommended!
The entire experience was smooth from start to finish. The movers were prompt, the customer service is professional and extremely helpful. The price was also very reasonable. Overall, Graceful Moves lived up to their name, and I’m truly glad I chose them. Highly recommended!