May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Oct 27, 2025
way less stressful than I expected.
I can’t recommend X Van Lines LLC enough. Rodney and Al were our moving crew and they were incredible. Super courteous, friendly, and just genuinely good guys - exactly the kind of people you want helping you during a stressful move. The team prior to the move was super communicative, transparent about pricing and gave us a great deal for everything they provided. They worked FAST but still treated everything with care, and went above and beyond to make sure the job was done right. Honestly, they made the whole experience smooth and way less stressful than I expected.
Apr 14, 2025
Best communication
Every call, text, and email was answered promptly. No waiting, no confusion—just clear, kind communication. From quote to final box, it felt like I had a real partner. The team showed up on time, ready to go. They checked in throughout the day, asking for preferences. It was such a thoughtful way to do business. I felt respected the entire time.
Sep 04, 2025
Truly five-star service
This move was my first with a professional crew, and WOW—I’ll never go back. The guys were courteous, friendly, and incredibly hardworking. They asked me where I wanted everything and didn’t leave until I was happy. That level of care is unmatched. Truly five-star service.
Aug 18, 2025
Dependable movers
This team really impressed me with their attitude. They didn’t just move boxes—they made sure everything was where I wanted it. They respected my time and my belongings, which means a lot. I felt completely at ease during the move. It’s rare to find service this dependable.
Dec 31, 2025
They were fantastic.
They were fantastic. They got everything loaded up that I had asked for initially plus some, and everything unloaded and my desks that had to be taken apart put back together in ~4 hours. It was so worth not dealing with the hassle of finding a truck and then lifting all of the heavy stuff ourselves. Plus they were so careful with the expensive pieces and everything made it though the move without being damaged.
Oct 20, 2024
DO NOT USE THIS SERVICE.
IF YOU VALUE YOUR TIME AND MONEY, DO NOT USE THIS SERVICE. Predatory service so bad I felt like we were just scammed. Booked a "full service" moving package with them, which was fulfilled by JVA transportation. Doubled the price 5 days before the booked date. When they packed boxes, they were half-full at best (one example: 3 suit jackets in one medium box). Had to stop and redirect them to do real work. Then, our space/box limit was used up almost immediately, so, if we wanted the rest of the work done, there was going to be an additional charge. They didn't even touch the kitchen. We ultimately had to rent a 10' UHaul and come back to complete the job. We should have just packed ourselves and used Two Men And A Truck. I could not have been more upset with the service we received.
Aug 02, 2026
will definitely refer the firm to my family and friends.
It was a great experience working with X Van Lines LLC. The firm is very professional, provides detailed estimate prior to the move and kept me updated in the process. No hidden cost. The three movers led by Oleg arrived on time, very propositional and paid attention to details. They carefully wrapped everything, didn’t damage anything (including the moved items and anything in my from and to houses). I’m very grateful for their great job and will definitely refer the firm to my family and friends.
May 13, 2025
A great moving day!
I underestimated how much I had, but the crew didn’t blink. They quickly assessed the load and adjusted the plan. Everything fit in one truck, surprisingly. They were calm and collected the whole time. That made me feel calm, too. I’ve never seen a team work so well together. Truly a great moving day!
