Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Feb 24, 2026
will continue to use them.
We have used X Van Lines LLC multiple times for our personal moves as well as our Businesses. They have great customer service and take care of you! If something gets damaged or broken, they will take care of it. Purchase the insurance! Highly recommend them and will continue to use them.
Aug 11, 2026
Amazing service 10/10!
All three of my movers from X Van Lines LLC were professional, efficient, and a great sense of humor! I’d recommend anyone in the Dallas area to hire these movers if you’d want to have an easy time moving. They even saved me money by doing such a great job in less time that I expected. Amazing service 10/10!
Sep 06, 2026
They arrived on time,
They arrived on time, were extremely professional, and handled all of our belongings with great care. They worked efficiently while still being careful, and throughout the entire move they were friendly, polite, and easy to work with. Moving can be stressful, but they made the process smooth and hassle-free. I would highly recommend X Van Lines LLC to anyone looking for reliable, professional movers. Thank you for a great experience!
Oct 29, 2025
May God continue to bless your business.
Very grateful and thankful for X Van Lines LLC !! I received a quote no less than 24hrs. Very professional and reasonable services were provided for me. Even with my last minute add on services that were offered and provided. I definitely would use Chap’s Professional Movers again and I would definitely recommend them to anyone whom I know that is in need of any future moving services. Thank you Joshua and Deonte of Chap’s Professional Movers for making my move less stressful and easy going. May God continue to bless your business.
Nov 22, 2025
X Van Lines LLC did an excellent job! T
X Van Lines LLC did an excellent job! They were polite, respectful, and fast! They wrapped each piece of furniture with a moving blanket and taped around the blankets to ensure no damage to the furniture. They even moved my mid-sized piano easily and without damage. I hope to not move again, but if I need to, I will certainly call X Van Lines LLC!
Jan 13, 2026
The crew that handled our furniture were efficient
The crew that handled our furniture were efficient and kind and did an amazing job! They took great care of how to get the furniture in and around our existing stuff and were very thoughtful. We will absolutely be using them again!
Oct 16, 2024
Exceptional Care
I needed a change of scenery, and this moving team was fantastic. They took care of everything, from packing to setting up my new space. I was impressed by their efficiency and friendliness. They made the whole process feel like an exciting adventure. Now I’m enjoying my new surroundings without a worry. Highly recommend for anyone looking to start fresh!
Mar 05, 2026
very careful with all the pieces being moved.
X Van Lines LLC were fantastic from beginning to end. Max was very helpful setting up the move. On move-in day, Ryan and his crew were incredible. Everything went smoothly. They were efficient, kind and very careful with all the pieces being moved.
May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.
