Sep 27, 2025
team were phenomenal!
team were phenomenal! They were communicative, early, safe and fast! We so appreciated their help in our first move into a house! 10/10 would recommend them again. They even went above and beyond in helping us remove some things we no longer wanted.
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Oct 14, 2025
I truly appreciate you and your team.
The first time I used X Van Lines LLC was 10 years ago for a huge move to our new home and they were wonderful. Most recently I had a small but urgent move, I called on a Friday midafternoon and by Saturday at 9:00am I had two guys show up to do my move, they even remembered me from the last time. They are so easy to work with, professional, on time and efficient. They made a stressful situation easy and even gave me a hug at the end. I would highly recommend X Van Lines LLC to anyone looking for quality work. I truly appreciate you and your team.
Aug 13, 2025
Worst Movers Ever
Avoid this company at all costs... 1- We paid for premium packing and they did not provide protection for most of the items they box 2- We paid for 4 wardrobe boxes. got 2... and they didn't hang any clothes. They tossed all the clothes... suits, dresses, shoes in a box 3- Broke the screen on a 80 inch tv 4- Put a huge dent in both the washer and the dryer... Removing he enamel. 5- Did not deliver items such as a ladder, and a game system 6- Put a cast iron skillet on top of glassware 7 - Told us they could not get the truck on the street, so they needed to off load on another truck and charged us another $3800. 8- They only take cash... While they say they will take Zelle, it has a cap of $2500.. They say they will take a money order from the post office, but you don't know the amount until they arrive. We paid in total 13K for a move that took 3 hours to box/pack and 2 hours to unload. Almost zero furniture. I have moved professionally 5 times and this was an absolute joke. These people will destroy your items and hold your items hostage until you pay them, in cash.
Dec 21, 2025
The move was super smooth!
The move was super smooth! Yong and Du were both awesome — super nice, professional, and paid attention to every detail. They packed everything really well and even fixed a table that had been broken during my last move. Great service and communication from start to finish. Definitely recommend X Van Lines LLC!
Jul 25, 2026
We would recommend them to anyone.
They contacted us prior to the move. They contacted us giving us an estimated time of arrival. They packed the home in one day. Even though they did it quickly, they wrapped everything very well. And packaged it tightly for a long move for a long move. Our daughter used with X Van Lines LLC and because she had a great experience, we hired them as well. We had the same great experience as she. We would recommend them to anyone.
May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.
Mar 28, 2025
Really fast!!!
What an outstanding moving experience! The team arrived right on time and got straight to work. Everything was packed and loaded with great efficiency and precision. My furniture was wrapped carefully, preventing any damage. Even my fragile belongings made it to the new home without a scratch. They managed to finish the job quicker than I had expected. The entire crew was friendly and professional throughout. I’ll definitely be using their services again in the future!
Jan 18, 2026
professional throughout.
They handled all our belongings with great care and even packed most of the items themselves. We were a little worried before the move, but they made the entire process smooth and stress-free. Both were super friendly, hardworking, and professional throughout.
May 03, 2025
FANTASTIC work all around!
Clean, respectful, and totally reliable! Every step of the move was planned and executed beautifully. They took extra time to protect floors and walls. The crew was detail-oriented and sharp. I couldn’t have asked for more. FANTASTIC work all around!