Nov 12, 2024
Outstanding Team
After renovating a historic townhouse, moving back in with new furniture and decor felt like a fresh start. The movers handled delicate antiques and modern pieces with care, ensuring everything arrived without a scratch. They were quick, friendly, and made the move stress-free. Unpacking was a breeze thanks to their careful organization.
Oct 18, 2025
They were respectful of all the items,
They were respectful of all the items, even helping prep or fill boxes once the bigger items were done and always smiling and happily keeping a positive attitude with us despite the nearly 100 degree afternoon heat. I couldn’t have asked for better service or movers and I’m so grateful for their willingness to step up & help us out on their day off! Very much appreciated for everyone who helped us make our last minute move possible. By the way - very fair pricing too which is just icing on the cake in a pinch!!
Apr 09, 2025
Real Pros
I was relocating my home office and worried about my tech setup. They asked which cables needed special care. My monitors, printers, and speakers were wrapped individually. Each cord went into a labeled bag. I didn’t lose a single adapter. Everything worked right after the move. That kind of accuracy deserves real credit. I could start work immediately.
May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.
Dec 31, 2025
They were fantastic.
They were fantastic. They got everything loaded up that I had asked for initially plus some, and everything unloaded and my desks that had to be taken apart put back together in ~4 hours. It was so worth not dealing with the hassle of finding a truck and then lifting all of the heavy stuff ourselves. Plus they were so careful with the expensive pieces and everything made it though the move without being damaged.
Sep 05, 2026
recommend these guys to get your move done!
Alex, Mike and Andy moved all of our stuff from our 1 bedroom apartment in less than 3 hours! Including dropping off everything at our new house 10 minutes away! I highly recommend these guys to get your move done!
Mar 06, 2026
Thanks again!
They were very flexible with everything in general and had great customer service. They wrapped up the furniture very well and paid attention on how to put it back together correctly. Their rates compared to other moving companies in the area were also better. Will definitely remember to use them again in the future. Thanks again!
Oct 17, 2024
A Breeze to Work With
I relocated to be closer to cultural events, and this company made it such a smooth transition. The movers were enthusiastic and even shared local tips on arts and events. They took care of my belongings, including my art collection, with great attention. I was able to settle in quickly and start exploring. They really made this big move feel effortless and exciting. I’m so grateful for their help!
May 30, 2025
Fast and Active!!!
I’ve worked with moving companies before, but X Van Lines was DIFFERENT. They treated my belongings like their own, and it showed. Not a single item was tossed around or stacked carelessly. Everything was wrapped tight, labeled, and handled with care. They moved FAST without feeling rushed. Can’t recommend them enough!
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.