Nov 28, 2025
I would definitely hire X Van Lines LLC again based on this experience.
I hired X Van Lines LLC for my move to a downsized new townhouse here in Lexington. Robbie and Alex H. showed up at the scheduled time and went straight to work. They were both incredibly efficient, professional, and courteous throughout the entire move. They handled my belongings with care, and placed/moved things as requested. Their professionalism and friendliness made what can be a stressful event much less stressful. I would definitely hire X Van Lines LLC again based on this experience.
Mar 28, 2025
Well-organized and stress-free!!!
I never thought moving could actually be enjoyable, but this team proved me wrong! From the moment they arrived, they worked with great energy and enthusiasm. Every box was labeled and placed exactly where it needed to be. They wrapped all my furniture securely, preventing any damage. The entire process felt well-organized and stress-free. I barely had to lift a finger, and everything was done perfectly. A truly top-tier moving experience!
Dec 31, 2025
Thank you again
from X Van Lines LLC was very professional, super fast. They were 30 mins early which ii prefer and they were on time! The move was smooth, quick, and there was not even a scratch on my furniture. The movers were professional, very helpful, and well equipped for every situation. They are very kind! They deserve the goodness in the world! . Thank you again Adam and team
Nov 25, 2024
Reliable Help
From booking to moving day, the experience was hassle-free. The movers were well-trained and very careful with packing and loading the truck. Even the toughest items were moved without any issues. Definitely the right choice for anyone planning a move.
Oct 14, 2024
Superb Efficiency
Moving is always stressful, but knowing I had a reliable and trustworthy team made all the difference. They showed up exactly when they said they would and took charge of the entire process. The movers communicated with me every step of the way and even asked for my feedback to ensure everything was up to my standards. They took special care with my belongings, particularly the fragile items, which I greatly appreciated. I felt at ease knowing they had everything under control. I’d highly recommend them to anyone looking for a moving team they can trust.
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Jun 27, 2024
Stolen ad broken itens.
Upon booking with x van lines they reassured me that they are not brokers and do not subcontract out any labor. That is not true. Upon truck arrival I was greeted by a different company that wasnt x van lines who were telling me completely different things about the payment on pickup and delivery. Completely dishonest business take your money elsewhere
Apr 17, 2025
Best people
My elderly neighbor watched from her porch and said, “You found good people.” She was right. They waved, smiled, and even offered to help her move her bin. It’s small, but it said everything about their character. Good people indeed.
Jul 19, 2026
carefully packed my fragile items
They had a team of 5 movers working on my 2-bedroom apartment, and the entire process felt incredibly organized from start to finish. They disassembled all of my furniture, carefully packed my fragile items, and moved everything seamlessly into my new place.
Sep 24, 2025
Horrible
Charged my parents most 12,000 to do a full pack and move from Florida to Tennessee. My mom told them all the stuff they had and he said they were sending a 26fr truck. My mom said they will not be enough i have moved several times. The guy argued with her saying he was the professional and she was not. She tried several times before the day to talk to them and the sales guy to confirm everything and the sales guy supposedly don’t work there any more. Then day of move they don’t arrive until after 12 with 2 men to full pack and move a 4 bedroom house. 26ft truck and they pack horribly broke the washer by shearing off the hose. Broke off the thermostat off the wall and several other items. They did not get everything on the truck or packed at the house. They demand cash or Zelle of 3800 upon arrival in TN they refused to drive up the driveway unless cash in hand. I had to get the cash for them because they don’t bank here yet nor do they do Zelle. Brought 2 more guys to unload and paid them $60 each to do it they hired them off the street in Huntsville al. Now that they have their money customer service is not talking to them anymore. It’s time for a lawyer. I have now read so many complaints here, google, Reddit of the same song and dance. Every single detail! My parents had to rent another 26 ft truck head back down to Florida and pack the rest, load it and drive it back here paying more money now. Contract they give you is a joke!
