Oct 11, 2025
AMAZING!
AMAZING! I called a few days ago to set up a move for some last-minute furniture I was offered. Everyone from Ariana and Josh in the office, to Daniel checking in with me during the delivery were FANTASTIC. I have worked for 15 years in customer service and was so impressed and pleased with hiring this company. Cody C., Frank and Anthony were in communication with me the entire morning, they were polite, prompt, efficient and so kind. They moved every piece carefully and you could tell they cared about how they handled it and placed it inside my home. I HIGHLY recommend this company for any of your future moving needs, I will certainly be reaching out again when I need their help. Thank you guys!!!
Jul 02, 2025
High-end service all around
Yeah, the way they handled awkward furniture showed real experience. No scuffs, no rush — just clean, controlled effort. Their methods? WOW, straight-up professional. Padding was thick and wrapped tight on every corner. Even the small things were protected. Felt like high-end service all around.
Mar 03, 2026
We will definitely use them again next time!
I can’t say enough how great our experience with X Van Lines LLC was! They moved us carefully and efficiently, and they maintained great attitudes when we unexpectedly needed a locksmith to access our new home. They also had a great suggestion when our furniture didn’t fit as expected, and they patiently helped us find the perfect layout. We will definitely use them again next time!
May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.
Aug 13, 2025
Worst Movers Ever
Avoid this company at all costs... 1- We paid for premium packing and they did not provide protection for most of the items they box 2- We paid for 4 wardrobe boxes. got 2... and they didn't hang any clothes. They tossed all the clothes... suits, dresses, shoes in a box 3- Broke the screen on a 80 inch tv 4- Put a huge dent in both the washer and the dryer... Removing he enamel. 5- Did not deliver items such as a ladder, and a game system 6- Put a cast iron skillet on top of glassware 7 - Told us they could not get the truck on the street, so they needed to off load on another truck and charged us another $3800. 8- They only take cash... While they say they will take Zelle, it has a cap of $2500.. They say they will take a money order from the post office, but you don't know the amount until they arrive. We paid in total 13K for a move that took 3 hours to box/pack and 2 hours to unload. Almost zero furniture. I have moved professionally 5 times and this was an absolute joke. These people will destroy your items and hold your items hostage until you pay them, in cash.
Jun 25, 2025
Outstanding moving service!
Outstanding moving service! The team arrived on time and worked quickly without sacrificing care. They packed everything securely. My fragile items were handled perfectly. Delivery was exactly when they said it would be. The whole process was hassle-free. Five stars from me!
Nov 08, 2025
did an outstanding job.
2 men came to help and did an outstanding job. I book for the late afternoon so i knew they were gonna be tired from the morning move. The still did a great job - I pre-labeled everything with color post-its for each room and they just put everything where it was suppose to be. They wrapped up all fragile furniture and made sure that nothing would get damaged. They had to move things down a flight or stairs and then back up a flight. Make sure to have some bottle waters for them in the fridge as your cups will be packed.
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Sep 16, 2026
great experience!
Their positive attitudes, strong work ethic, and attention to detail truly set them apart. It’s rare to find movers who are not only hardworking and efficient, but also genuinely kind and easy to work with. I would absolutely recommend them to anyone looking for reliable, trustworthy, and professional furniture movers. Thank you both again for making the move such a great experience!
Apr 29, 2025
So smooth move
Managing a large move was daunting, but X Van Lines made it feel effortless. Their team mapped out a clear plan from the start. Delicate antiques were given special care without being reminded. Heavy lifting was done safely and quickly. They kept me updated without me needing to chase them. It all ran smoother than I hoped!
