Jul 18, 2026
They’re also extremely responsive
They’re also extremely responsive with respect to providing COI’s and updating inventory even up until the night before. My move was done in 1 day, and the quote I received from intense movers was SUBSTANTIALLY less than other movers. Overall, I couldn’t have asked for a better experience, and this is definitely the way to go for any NYC move!
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Feb 08, 2026
they did everything with ease,
From packing to setup, they did everything with ease, which made the move completely stress-free and honestly a lovely experience. I would highly recommend X Van Lines LLC to anyone looking for a smooth, reliable, and well-organized move.
May 12, 2026
Quote or financial counselor
Yeah....it's a no for me!! Called for a quote, then I was asked what other prices have I gotten, WHAT AM I COMFORTABLE PAYING, does putting some things in storage make financial sense, why am I leaving things in 1 state when I'm moving to another.....then the person hung up on me because I'm sure he could sense I wasn't about to be interrogated about a decision I'd made. I called for a quote, not life advice.
Nov 04, 2025
look no further—hire them :)
Absolutely loved the movers who helped us! This was our second time hiring them, and once again, they delivered exceptional service. They are truly the best in the business. Not only do they do a fantastic job, but they also work efficiently, making the moving process smooth and stress-free. Derrick, Yan, Serik, and Val are outstanding moving professionals who go above and beyond to ensure customer satisfaction. If you're looking for reliable and efficient movers, look no further—hire them :)
Dec 02, 2025
We had a very pleasant experience
We had a very pleasant experience with Mark and his interaction with us and although we're no longer moving, wish we hired them if we decided to move. All in all, if anyone wishes to work with highly rated X Van Lines LLC who are punctual, follow up with great detail and have the best prices (flat rate if moving long distance), I would highly recommend X Van Lines LLC
Sep 28, 2024
Seamless Move
We relocated to be closer to public transportation, and the movers made the transition easy. They efficiently packed our apartment and moved everything to our new home near the subway. I was impressed by how they handled the congested streets and bustling neighborhood. They were swift, careful, and unloaded everything without difficulty. Moving into a crowded metropolis has never been easier!
Oct 10, 2024
Outstanding Support
Transporting valuable artwork, including framed paintings and sculptures, required special handling, which the movers delivered. They used custom crates for fragile pieces and ensured everything was well-protected. Every item arrived in perfect condition.
Sep 24, 2025
Horrible
Charged my parents most 12,000 to do a full pack and move from Florida to Tennessee. My mom told them all the stuff they had and he said they were sending a 26fr truck. My mom said they will not be enough i have moved several times. The guy argued with her saying he was the professional and she was not. She tried several times before the day to talk to them and the sales guy to confirm everything and the sales guy supposedly don’t work there any more. Then day of move they don’t arrive until after 12 with 2 men to full pack and move a 4 bedroom house. 26ft truck and they pack horribly broke the washer by shearing off the hose. Broke off the thermostat off the wall and several other items. They did not get everything on the truck or packed at the house. They demand cash or Zelle of 3800 upon arrival in TN they refused to drive up the driveway unless cash in hand. I had to get the cash for them because they don’t bank here yet nor do they do Zelle. Brought 2 more guys to unload and paid them $60 each to do it they hired them off the street in Huntsville al. Now that they have their money customer service is not talking to them anymore. It’s time for a lawyer. I have now read so many complaints here, google, Reddit of the same song and dance. Every single detail! My parents had to rent another 26 ft truck head back down to Florida and pack the rest, load it and drive it back here paying more money now. Contract they give you is a joke!
Jan 31, 2026
Highly recommend these guys!!
Their pricing is extremely fair for the quality of work they do. I had several items moved by them last week and everything went absolutely perfect! They let me know an hour before they were going to arrive and got it done way faster than I expected. Travis and Roddy were very professional and efficient. Highly recommend these guys!!
