Jan 22, 2026
packing was perfect!
I’ve lived in my place for 24 years. I have A LOT of stuff. My team of Oscar and Paulo were FANTASTIC. They were careful and efficient and STRONG! Highly recommend this team. Thank you. Will see how it goes on delivery … packing was perfect!
Oct 27, 2025
I'm so glad we chose X Van Lines LLC
Just an excellent experience! This is a small operation, but the guys really know how to get the job done. David was a pleasure to work with, very efficient getting the move scheduled Sadly, we were kinda disorganized and underestimated how much stuff we needed to move. But the crew was patient and kind, and helped us get our act together. They stayed late into the evening and did everything we asked. Great attitude, very professional. They worked hard!!! Because we underestimated, David had to adjust the fee. But the increase was reasonable, and he called us twice during the day to make sure we were happy. I'm so glad we chose X Van Lines LLC
Jul 29, 2025
Next-level
I expected good service, but this was next-level. Every mover had a role and executed it seamlessly. They moved with rhythm, like they’ve been doing this together for years. You can tell when people care—and they clearly do.
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Sep 28, 2024
Seamless Move
We relocated to be closer to public transportation, and the movers made the transition easy. They efficiently packed our apartment and moved everything to our new home near the subway. I was impressed by how they handled the congested streets and bustling neighborhood. They were swift, careful, and unloaded everything without difficulty. Moving into a crowded metropolis has never been easier!
Dec 13, 2025
I sure wish I could give more than 5 stars.
I sure wish I could give more than 5 stars. Mr. Barnes stepped up and offered his and his company services to a veteran in need. They were courteous, professional and willing to help in any way they could. Thank you to X Van Lines LLC. You are the best of the best. It was not an easy, clean job, but the crew do everything they could to protect the veterans' items and take care of business.
Nov 16, 2025
Huge thank you to them both!
crew were FANTASTIC to work with during our move! They worked fast and diligently to get us loaded and unloaded at our new house as efficiently as possible. We appreciate their partnership to make everything go smoothly and with no issues! Huge thank you to them both!
Feb 11, 2026
Thanks for a stress free move!
We had a great experience with our five man crew today! Jordan, Daniel, Logan, Domenick and Jonathan were respectful with our items, but kept up a quick pace even finishing earlier than the estimate. Thanks for a stress free move!
Jul 28, 2026
A+ happy to recommend.
The team was incredible the day of the move, meticulous in their work and very personable. I also really appreciate the upfront transparent pricing and the tagging and tracking of all items throughout the process. A+ happy to recommend.
May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.