Oct 13, 2025
We had a great move
We had a great move. Guys showed app on time communicated when they be here very pleasant. Clean and neat movers. no damage cleaned out the pod's For us and helped move items that had been placed in the house that we found In We are planning a move in a year to our new home. Being built will definitely call them for help. convenient. And decided to move to a different spot.
Jul 16, 2025
Moving nightmare
What a terrible experience. I was given an estimate. It was fair. Then the ugly started. Five days before the pickup my estimate was raised substantially. I removed a few things from the original estimate. And added a few things. The cubic feet only increased by about 25 cf. My estimate increased over $1500…. On their website they have a big X VanLines truck. Drivers with X VanLines t-shirts. I got a random truck. And random drivers. They refused to show me identification. They refused to show me their license to drive a truck. They were late, rude, and mean. The police were eventually called. They had all of my worldly possessions. It was incredibly stressful and scary. The delivery wasn’t much better. The driver had an awful attitude. X VanLines “Flat Pricing” and “No Hidden Surprises. Ever.” is a joke. Literally every part of this move was a surprise. The price increase. The location of my belongings. When I was going to receive my belongings. Who the people were that had my belongings. Please don’t hire this company. I have never been treated like this in my life. And please pass this on to friends and family.
May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.
Dec 13, 2024
Excelente trabajo
Recomiendo esta compañia ya que dieron un excelente servicio y me ayudaron mucho con el traslado de mercancia un poco delicada y llego en perfectas condiciones Muy profesionales en el traslado, y Muy rapido el traslado
Nov 23, 2025
Highly recommend X Van Lines LLC
We had a great experience with X Van Lines LLC! They were incredibly flexible with our uncertain moving plans and communicated with us every step of the way. The movers were considerate with our furniture and household items, working quickly but never rushing. They checked in ahead of time, let us know when they were on their way, and responded to our questions promptly. Everything felt professional, friendly, and well-organized—highly recommend!
May 07, 2025
HEROES!
X Van Lines saved us when another company ghosted. I called in a panic, and they were at our door the next morning. No guilt trips, no eye rolls. Just solid work and kindness. Everything moved on time and intact. What started as a nightmare turned into a blessing. HEROES!
Dec 05, 2025
Amazing, amazing, amazing service
Amazing, amazing, amazing service. Courteous gentlemen, wrapped everything well, moved with care, great communication, efficient. Highly recommend! I have used them twice now during an unexpected stressful time and they have made life much easier.
Sep 08, 2026
Please use them as your moving services!!
Joao, Cesar, and Gabriel did so well helping move ALL of my stuff from my place in Rockville to Columbia. They were so quick, and polite! They had great energy the whole time even though it was a long process. Reliability goes a long way and I will definitely be calling them again in the future. They even set up my furniture and helped me figure out what pieces looked good/ made the most sense in the space and where. Please use them as your moving services!!
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Sep 28, 2024
Seamless Move
We relocated to be closer to public transportation, and the movers made the transition easy. They efficiently packed our apartment and moved everything to our new home near the subway. I was impressed by how they handled the congested streets and bustling neighborhood. They were swift, careful, and unloaded everything without difficulty. Moving into a crowded metropolis has never been easier!
