Aug 18, 2026
will be using them for future moves. :)
they went over my quote in detail with me at the start so that I had a very good understanding of what the move would cost beforehand, and they were very accommodating when I asked to add some extra items to my move only a few days before. On the day of, the whole crew was really helpful, very communicative, and extremely professional. It all got done 1.5 hours faster than anticipated, and everything arrived in pristine condition. They were also very up front about what sort of protections my items and space needed and were honest about what I didn't need, so I wasnt upsold unnecessarily. The company also checked in with me multiple times during the move to make sure all was going smoothly, which it was! I would absolutely recommend them and will be using them for future moves. :)
May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.
Sep 11, 2026
The company was easy to work with,
The company was easy to work with, with various points of contact and flexibility when we had to adjust our plans. We used them for both moving our household items, as well as our truck and both experiences were handled professionally and our items arrived safely and undamaged.
Nov 30, 2025
Topnotch job
I’ve used the X Van Lines LLC twice & they were FANTASTIC! The customer service, professionalism, care of your possessions & home, communication, above & beyond, and good humor & care on moving day - all are exceptional. Both times, an A+ experience, and pricing is more than fair. My move had lots of moving parts & locations (local and out of town) - X Van Lines LLC were more than accommodating & everything was done to plan. . I cannot say enough about them, their crew, & the topnotch job they do.
Jan 26, 2026
They took amazing care of my household goods
They took amazing care of my household goods doing a local move. He showed up exactly when he said he would and finished faster than expected because they work so smoothly. His crew was also fantastic and very easy to work with. Gage also has a personal story that’s super inspiring and it is evident that he takes great pride in his work. Absolutely recommend X Van Lines LLC for ANY move needs, whether local or longer distance!!!
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Jul 24, 2026
They did a fantastic job
They did a fantastic job and as soon as they started, they worked every single second! They were friendly and respectful to us and also kind to each other!
Apr 17, 2025
Best people
My elderly neighbor watched from her porch and said, “You found good people.” She was right. They waved, smiled, and even offered to help her move her bin. It’s small, but it said everything about their character. Good people indeed.
Oct 20, 2025
look no further than X Van Lines LLC .
On moving day, the crew arrived right on time (actually a few minutes early!), fully equipped and ready to go. They were incredibly professional, polite, and worked like a well-oiled machine. They wrapped, packed, and loaded everything quickly but thoughtfully. Not a single scratch or ding in sight. What really stood out was their positive attitude. Even in the summer heat and with a few tricky staircases to navigate, the team stayed upbeat and energetic. They truly went above and beyond — even helping us reassemble furniture in our new place and making sure everything was exactly where we wanted it. The pricing was transparent and fair, with no hidden fees or surprises. For the level of service we received, it was worth every penny. If you're looking for a reliable, respectful, and efficient moving company that treats your belongings like their own, look no further than X Van Lines LLC .
Dec 30, 2025
Thank you guys!
We had a wonderful experience hiring Michael, Isidro, Emmanuel and Jason to help us move house. They were quick, professional and so nice! Will definitely hire them again in the future! Thank you guys!
