May 12, 2025
STUNNED
Team leader knew exactly what to do—and led with calm authority. Everyone followed suit. They handled tight spaces like magic and still kept things protected. Every item arrived perfectly. I was STUNNED at how efficient it all felt. TOTAL pros.
Jul 19, 2026
carefully packed my fragile items
They had a team of 5 movers working on my 2-bedroom apartment, and the entire process felt incredibly organized from start to finish. They disassembled all of my furniture, carefully packed my fragile items, and moved everything seamlessly into my new place.
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Nov 07, 2025
patient and solution-oriented
Not only were they patient and solution-oriented, but the crew treated everything they moved for us as if it were their own. It was reassuring to have Johnny, Nate, Carmel, Shaun and the crew working through this project with us side by side. Even on the most stressful day - their professionalism was unmatched, and Vince as the owner was incredibly responsive. He made it clear that taking excellent care of both us as his customers, and his crew of employees was his priority. When X Van Lines LLC say "we'll get this done for you" they mean every word!
Aug 07, 2026
Well Done
The kids were staying with their grandma while we were trying to calm down a very borky Great Pyrenees diva and a very stressed Mr. Cat. To top it off, on the day of the move the valve broke when I went to disconnect our washer. Then when I went to replace the valve, thd copper pipe broke. 5 trips to Lowes and a call to an emergency plumber later, these guys had finished disassembling and packing up our entire house without water to use the bathroom in the time it took for me to admit defeat. Then when the plumber showed up to the house while we were unpacking the truck into the storage unit, they were very understanding and let me run home to approve the work since their (the plumber's) estimate wouldn't seem to load in the app. By the time I got back, they had Tetris'd my entire home into a 10 x 30 storage unit. They took a very stressful move (and even more stressful day), and made it feel like a success story. I WILL be using X Van Lines LLC when we decide to move our household goods out of storage.
Mar 06, 2026
Thanks again!
They were very flexible with everything in general and had great customer service. They wrapped up the furniture very well and paid attention on how to put it back together correctly. Their rates compared to other moving companies in the area were also better. Will definitely remember to use them again in the future. Thanks again!
Sep 12, 2026
I could not recommend them more!
They packed us up the day before the move which made everything smooth and easy. The whole team was very nice and professional. I could not recommend them more!
Jul 22, 2025
SO PROFESSIONAL
Scheduling was easy and communication leading up to the move was consistent. Walkthroughs were done without delays. SO PROFESSIONAL it honestly surprised me. Crew members wore gloves, used floor protection, and stayed focused. Even helped move a heavy old safe. Absolute five-star service. Everything done right.
Apr 12, 2025
Preparedness really stood out
I appreciated that they brought extra supplies just in case. Tape, boxes, pads—you name it. I underestimated how much I needed, but they came ready. They didn’t charge for every tiny thing either. It felt generous and understanding. They even reused what they could to save waste. Their preparedness really stood out. Moving felt easier because of that.
Nov 09, 2024
Highly Efficient
After years in a large family home, moving to a smaller flat was a bit daunting, but the movers made it much easier. They were efficient, handled everything carefully, and worked quickly. The team was great at packing delicate items and made sure the move was stress-free. Everything arrived on time and in perfect condition.