May 17, 2026
Poor Customer Service and Communication
• When initially agreeing to use XVan Lines to move my household goods, the total price was $7,800. At the pre-moving conversation, a week prior to the move the price increased to $11,000 and when the movers arrived the price increased to $14,410. • I asked and was re-assured that they would provide a weight ticket, only to have the movers communicate no-one communicated to them to get a weigh ticket. • My house move-in date changed from the initial date. When I communicated the change of delivery date to XVan Lines, I was assured this would not be a problem. Then I was called a week prior to the initial delivery date saying the goods were set to be dropped off and told from XVan lines no one had record of my communication with them about the change in date, even though I was assured multiple times from employees that the change in delivery date would be no problem. • Multiple items were severely damaged on the move, such as my dryer which the top was disconnected from the dryer; dining room table which we cannot use the leaf or extend the table due to the damage; along with many other items. When providing all documentation for damages and compensation, the company offered to pay $75.00. • When attempting to communicate with Xan Line representatives, I would consistently be told I would receive calls back but constantly would not get a call or communication back. I asked to talk with managers about my experiences but would not get a contact back. When asking representatives why they didn’t call me back, often the responses were that they were busy or sorry that they had forgot. I have 8 different documented instances where I was either hung up on or did not receive a phone call back from the company.
Oct 25, 2024
Courteous Crew
Moving for the first time can be overwhelming, but this crew made it a breeze! They were incredibly organized and had all the right supplies ready. Their attention to detail ensured that every item was handled with care. I appreciated their friendly demeanor and willingness to answer all my questions. They even offered helpful tips for settling in. By the end of the day, I felt at home in my new space. I highly recommend their services to anyone planning a move!
Jul 29, 2026
You’re in good hands.
We are really overwhelmed about our new house and they made it so much easier. Definitely recommend to friends and family. Everything was nicely packed and they helped us place our stuff propertly. Very good communication, no item was damaged. They were delicate and professional with all items, especially our electronics. You’re in good hands.
Aug 30, 2025
True experts
My moving day went smoother than I could have imagined. The crew was on time, friendly, and efficient. They handled my fragile dishes like experts and kept everything organized. The final bill was fair, and worth every penny. I would recommend them without hesitation!
Nov 29, 2024
Great Assistance
Great moving experience overall. From the packing to unloading, they were super organized and careful with my items. Worth every penny for a smooth move.
Sep 27, 2025
team were phenomenal!
team were phenomenal! They were communicative, early, safe and fast! We so appreciated their help in our first move into a house! 10/10 would recommend them again. They even went above and beyond in helping us remove some things we no longer wanted.
Jun 07, 2026
Terrible movers
My experience was a nightmare. I was on a schedule, I had to be at my new location on Thursday. Pickup was suppose to be Monday morning, then it moved to Tuesday, then Thursday morning, they show up Thursday at 4pm with 2 guys, when I clearly stated they would need at least 4 guys to pick up and 5 or more to unload. It was after midnight when the movers said they were tired and we're going to stop. They didn't finish loading all my stuff. I was charged for 1,500 cubic feet and they only took 1,120 cubic feet of stuff, I measured. I had to rent a uhaul myself to take the rest of my stuff. The movers picked up 301 items and delivered 288 items, they still have, or gave to someone else 13 of my boxes. All of MY items were marked with blue, numbered stickers at pickup, at delivery many of my items now also have a red sticker on them for another person's delivery. How did my items get another persons sticker on them? The company is blaming me, saying my items had these stickers already on them, from a previous mover, I have never used a mover before. I used boxes that were in my attic for over 20 years, boxes I got from work 3 weeks before moving and boxes I got from Amazon 2 days before moving, how did these boxes from different locations, months and decades apart all have the same exact red sticker on them? Also I had a box from the next persons delivery in the same moving truck be given to me by mistake, this box also had the same exact red sticker on it, so someone elses box, had the same sticker I apparently had on my boxes from another state, that I used from a previous move? Impossible. I was originally told my items would be on a 26' truck with no one else's stuff. When asking for updates of where my items were, while waiting for delivery, I was told they were being loaded onto a semi truck. The delivery driver told me he picked my items up from a warehouse and loaded into his 26' truck that morning, and sharing the space with another person's delivery. All things I was told would not happen. The difgerent delivery driver had 2 people from craigslist, meet him for unloading the truck. I asked these very questions when booking. Will my items be on a truck with other people items? No, you will have your own truck. Items will be loaded and driven directly from pickup place to delivery place, no stops. Yet, my items took almost 2 weeks to get to my new location, was unloaded and loaded multiple times and loaded with other peoples stuff. Will the same people that load my items, unload my items? No, the driver will be the same and we have a large number of people that work for our company in every state to unload. Yet, they used craigslist people, not people that work for them. People that don't care about your property. All they did was lie to me. These people are crooks and liars. I have 13 missing boxes, many of my boxes were opened and gone through, I am missing thousands of dollars of stuff. I have thousands of dollars worth of damage to my belongings, and thousands in damage to my new residence. Over $40,000 in damages and missing items. I have picture proof of everything and yet these crooks deny it all, blame it all on me. Many of my boxes were clearly marked "top load only" "top, do not tip" "fragile glass" and these boxes were on the bottom of stacks, on their sides, dropped and had boxes dropped on them, we watched them do it, when we complained to be careful, they were rude to us, telling us they needed to hurry, it was getting late. We'll, when you show up after 3pm with 2 guys to unload when I clearly stated multiple times you would need 5 or more, of course it is getting late. I don't care how long it takes you, I paid for a professional job and yet I got unprofessional and damages to everything. Everything about this company was unprofessional. The non communication for days of me messaging where my items were with no reply, to the upping the price multiple times, to the extreme amount of damage, to them not taking all of my stuff and I had to rent a uhaul myself to get the remaining stuff.
Dec 13, 2024
Excelente trabajo
Recomiendo esta compañia ya que dieron un excelente servicio y me ayudaron mucho con el traslado de mercancia un poco delicada y llego en perfectas condiciones Muy profesionales en el traslado, y Muy rapido el traslado
Mar 25, 2026
Thank you for making our move such a positive experience.
The crew worked tirelessly and handled our belongings with great care and respect. It was clear they take pride in their work and genuinely care about their customers. The job was done efficiently, smoothly, and without any issues. I would highly recommend them to anyone looking for a reliable, hardworking, and professional moving company. Thank you for making our move such a positive experience.
Dec 16, 2025
Thanks, guys!
Punctual, professional, knowledgeable, extremely hard working, didn't balk about moving arcade style pinball machine, regulation air hockey table, oversized massage chair, or big stereo. Everyone knew exactly what to do when. It was like watching an orchestra. Would use them again!! 7 guys, 2 trucks, 1 exhausting day. Thanks, guys!
