Weststar Relocation Inc

My parents moved into a smaller place. We had recliners, a dining set, and medical equipment. The movers spoke clearly and moved slowly where needed. They adjusted the be ... Read More My parents moved into a smaller place. We had recliners, a dining set, and medical equipment. The movers spoke clearly and moved slowly where needed. They adjusted the bed height before placing it. William checked in during unloading.

Best moving experience I’ve had so far. I was sending stock from a small warehouse to a nearby outlet. The team packed each crate tightly and used straps to hold them i ... Read More Best moving experience I’ve had so far. I was sending stock from a small warehouse to a nearby outlet. The team packed each crate tightly and used straps to hold them in place. They worked neatly, moving the heavier goods first and keeping lighter ones separate. Their steady approach showed real care. The entire transfer went exactly how I wanted.

If I could give zero stars, I would. This was hands-down the most stressful, unethical, and destabilizing moving experience I have ever had. From start to finish, this ... Read More If I could give zero stars, I would. This was hands-down the most stressful, unethical, and destabilizing moving experience I have ever had. From start to finish, this company relied on a bait-and-switch model, poor communication, and coercive tactics that left us feeling powerless and unsafe. We were quoted one price and scope of work, only to be told on moving day that multiple “required” services were somehow not included—services that were clearly discussed during the booking process. Once our belongings were on their truck, the tone shifted completely. We were very clear about our delivery needs and planned paid organizers around a specific timeframe. That timeframe was ignored. Days passed with no updates, no tracking information, and no accountability. When we called for answers, we were met with rudeness and condescension, repeatedly told to “refer to the fine print,” including being informed that they could legally hold our belongings for up to 21 days. Using fine print to excuse total lack of transparency is unacceptable. The worst part of this experience was dealing with Claudia, the office manager. Her communication was dismissive, antagonistic, and shockingly unprofessional. Rather than de-escalating an already distressing situation, she escalated it—speaking to us as if we were a nuisance rather than clients whose entire household was being held in limbo. There was no empathy, no accountability, and no effort toward resolution. When the delivery finally occurred, the experience only worsened. The crew tracked mud through our home, staining our carpets with muddy boots. The unloading took hours upon hours, far beyond what was reasonable. The movers repeatedly took 45-minute smoke breaks, spent time chatting on FaceTime while on the clock, and showed little urgency or professionalism throughout the process. Before even arriving, the driver demanded full payment before unloading, citing previous customers who refused to pay after delivery. Given this experience, that is not surprising. Our belongings were effectively held hostage unless we agreed to pay in advance. After everything we endured, we were then pressured to tip at the end of the job. Moving is stressful enough. This company took a major life transition and turned it into an ordeal defined by manipulation, disrespect, and exhaustion. If you value your time, your belongings, or being treated with basic human decency, do not use this company. There are far better, more ethical movers out there. This one is not it.

Honestly, it was one of the easiest experiences I’ve had with a service company. William coordinated perfectly and made sure I knew what to expect. The crew worked fast ... Read More Honestly, it was one of the easiest experiences I’ve had with a service company. William coordinated perfectly and made sure I knew what to expect. The crew worked fast but still paid attention to the details. It’s rare to find people who take pride in their job like that. I’d absolutely hire them again for future needs.

The team helped relocate our daycare furniture and toys. Small chairs, shelves, books, and play mats, everything got wrapped and loaded in order. They worked quietly, eve ... Read More The team helped relocate our daycare furniture and toys. Small chairs, shelves, books, and play mats, everything got wrapped and loaded in order. They worked quietly, even with kids around. The new setup looked just like the old one.

My new apartment has brand new hardwood floors. I was nervous about scratches. The movers laid down floor runners and used protective pads on all the furniture legs. Not ... Read More My new apartment has brand new hardwood floors. I was nervous about scratches. The movers laid down floor runners and used protective pads on all the furniture legs. Not a single mark was left, and their attention to detail protected my new home perfectly.

Packing takes time, so I hired them for that part. They brought boxes and wrapped items properly. My kitchen and living room were packed in a way that made unpacking easy ... Read More Packing takes time, so I hired them for that part. They brought boxes and wrapped items properly. My kitchen and living room were packed in a way that made unpacking easy later. It saved me hours of work and reduced stress. If you want a move that feels simple, book their packing service.

We had to move after painting the house, and I didn't want the walls scratched. The movers handled items carefully and asked about where to place the big pieces. They did ... Read More We had to move after painting the house, and I didn't want the walls scratched. The movers handled items carefully and asked about where to place the big pieces. They didn't drag furniture or bump into corners. When they finished, the rooms looked neat, and nothing was damaged.

I had to move out of a top-floor unit that had a very sharp turn right at the entrance, and I wasn’t sure how things would fit through. The movers from Weststar Relocat ... Read More I had to move out of a top-floor unit that had a very sharp turn right at the entrance, and I wasn’t sure how things would fit through. The movers from Weststar Relocation Inc studied the angle and worked everything around that curve without bumping into the walls. They checked with me about where each item should go in the new place.

The movers handled my townhouse move, which included three flights of stairs. They carried the heavy wardrobe and large mattress without a single bump. Everything was don ... Read More The movers handled my townhouse move, which included three flights of stairs. They carried the heavy wardrobe and large mattress without a single bump. Everything was done in about four hours. I couldn’t be happier with the service.