Jul 08, 2024
Trust me this company is terrible !!
Unacceptable business practices. The original moving estimate was $2.2K, and by the time they subcontracted to two(2) other companies, which were terrible, I ended up paying $7.2K to move my daughter from *********, ** to **********. When I reached back out to the Vanquard representatives, the woman was rude to me, as if I wasn't a client. She had the same attitude as the G&M Movers representative, very negative. I was accused of hollering at the representative, when that wasn't true. Threatened to place me on hold like I was a child. Unfortunately, my daughter was intimidated by the men that showed up at her place in ************, hovering over her as she tried to navigate the situation and get help from both representatives on the phone from G&M Movers (contracted mover) and called Vanguard Moving Services - no answer of course!! She had a flight to move back to the west coast in a few days and shut down all details in **, so she was nervous and felt a lot of pressure. This company is a disgraceful company, and they low-ball estimates and bring in more unacceptable business entities whose businesses should be shut down. When her belongings finally made it to **********, she had to call the police in order to deal with the driver and owner of yet another subcontracted company, ** Movers who collected the remaining payment amount of this $7.2K raggedy deal. Both my husband and I were dealing with the fiasco until all of her assets were unloaded ~ a total nightmare situation. The ****** here is to do your research on any company that you're doing business with; my daughter is young and was trying to handle her business and obviously trusted this unprofessional and crooked company.
Apr 14, 2024
Move from Salt Lake to Central CA
They deserve a ZERO. The initial quote was literally Half of what I was charged. The initial contact who gets your "deposit" and signature on move was sleazy and was more like a used car sales person just to get the order and signature. The movers came to pick my things up and wouldn't start moving into Van until I agreed to pay double the quote. They said it was misquoted and the load was larger than expected. They have you hostage. Had to fight with main office. The movers didn't speak English very well (or they alleged). There are 3 different companies involved in moving your things. At drop off, they wouldn't accept a cashiers ck payable to Vanguard because movers are a different company with a different name. They needed my signature again to be able to accept the ck and needed to go to Staples at 7 at night to get paperwork. Couldn't back out of driveway with the load, so unloaded my things in driveway (poor parking job), then still couldn't get out of drive to get paperwork so brought things inside. Long story longer, they got stuck in driveway because they miscalculated the slope of driveway. The movers were very unprofessional and not a part of the Vanguard company. They must outsource their movers to any jokers who are available to pick things up. They dropped and broke my office desk. Not reputable at all. BEWARE!!!!
Apr 21, 2024
Worst company ever
-5 stars Do not hire this company. Hired them to move from NM to TN after the death of my father, based on the low cost I was quoted. I should have just hired a UHaul to do the work for me. Price was more than double what I was quoted. Guaranteed that the one driver would deliver by that weekend, wrong! Different driver, who didn't speak English, showed up with a partial load 2 weeks later, items broken, items missing. When the complete load showed up 2 weeks after the first load, I'm talking business days not regular 14 days later, more items broken or missing and then I can't file a claim because no claim form was ever sent. A year later I still can't find items. When my belongings were delivered only the driver and one other person showed up at 6 pm then tried to charge me more for the delivery and threatened to charge more if they had to store my items. I had many antique pieces that are beyond repair now because of their ineptitude. You're better off using Uhaul and placing an ad on Craigslist for someone to help than hire this company. If I could I'd give them stars I would.
Jul 02, 2024
use them again.
They were able to disassemble and reassemble furniture with ease. We were quite lucky in that we got the keys early, but we were completely finished by about 2 pm! We would definitely use them again.
Oct 18, 2023
Team members are honest!
They packed all things carefully. At the new house, the team could not have been more helpful, putting everything in the correct rooms, reassembling furniture, etc. They took great care with everything.
Oct 21, 2023
Very Efficient!
The managers, staff and I highly recommend this company. He and his colleagues were on time, very efficient, friendly and very competitively priced. We've stopped by twice with no problems and will go back to the manager when we move.
Oct 18, 2023
We highly recommend them!
We needed to move quickly and were very lucky to find this company. They did an amazing job - they were fast, efficient, and careful with all of our belongings. The communication was great, and they showed up exactly when they said they would. We highly recommend them!
Oct 22, 2023
We wish you all the very best!
Ill be recommending their moving services to anyone I know who is moving in the future. Not one item was damaged! These guys came in and got to work immediately, a very impressive level of work!
Aug 17, 2024
Extremely professional gentlemen.
Excellent mover. Very responsive and reasonable. Worked fast and no damage to any good. Definitely recommend them
Oct 25, 2023
Sublime Experience!
Being a renter means moving, often many times as we have. I called this Moving years ago, and have been using them ever since.
