AVOID AT ALL COST!
This company has WITHOUT A DOUBT scammed me. If I could give zero stars, I would. They showed up for my move and began loading, then abruptly claimed I had “hit the cub
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This company has WITHOUT A DOUBT scammed me. If I could give zero stars, I would. They showed up for my move and began loading, then abruptly claimed I had “hit the cubic feet limit” of my quote after loading the living room and part of the bedroom and tried to raise the price from about $6,200 to $15,000. At this point…. Most of the home wasn’t loaded yet including the fridge, treadmill, washer dryer, master closet, massage chair, executive desk ..just to name a few things. The original estimate was done by a rep “walking through” my home using Zillow —I even sold some very large and heavy items because the rep told me my cost would come down significantly . I asked them to removed my belongings from the truck and return them to the house—then they delayed unloading and tried to negotiate by offering small ‘discounts’ off the $10,000 add-on (starting around $200–$300, later around $2,300), while I repeatedly requested they unload/bring my items inside. They wouldn’t unload unless I signed some arbitrary document of delivery that appeared to be a blank check for them. I requested to sign after unloading and they said no. I said I wanted to read over what I was signing so I took it in the house (out of the cold) and the boss sent me a text which I will attach..That he was going to charge me $500/min for reading the document. Police were called, and only then did they finally unload my items back into my home. I paid almost $6,000 and they didn’t complete the move. Additionally they made me Venmo 1500 before starting because I had “too much stuff”. If you look closely at his Venmo transactions there are about a dozen payments to him titled (moving overage). Very fishy. I’ve moved many times in the past and the quote has never been off after going through every item in the home like what was done here.
If you’re considering this company: do not. This was one of the most stressful, unprofessional experiences I’ve ever had. I’ve lawyered up and ready to go if they don’t make this right promptly by refunding me the $5800.
**************** (written before movers showed up… i wanted the WORST part to be at the top. Apparently I didn’t think it could get worse. It did. ********
They haven’t even started my move yet, but the communication and reliability have already been the worst part of this entire moving process. I received a confirmation the day before that my pickup was scheduled for a specific window (9–11). No one showed up, and no one proactively contacted me when that window was missed. I had to call multiple numbers/voicemails just to reach someone, and only then did I start getting updates.
After that, I was given repeated vague ETAs like “one hour,” which came and went without anyone arriving or providing a real update. In the text below, it was the 2nd time 1 hr came and went… AFTER missing the initial morning window. When I escalated, I was told they “have until tomorrow” to pick up my things, as if it’s reasonable to expect a customer to sit at home on standby for 24 hours after you confirmed a specific appointment window. To make it worse, the tone from customer service/management was dismissive and talked over me instead of taking accountability or simply providing clear information.
If you value basic professionalism, proactive communication, and showing up when you say you will, I would look elsewhere.
Still sitting here waiting… At 2 PM. My confirmed window for pick up was 9 to 11. Zero accountability.
Move size: 3 Bedroom Home
Service cost:
$15000
